This happened last week.
For whatever reason I seem to get a surge of customers in the last 30 or 40 minutes before we close. It's like they suddenly think "oh shit, the game store closes in half an hour, we better get our asses down there!".
Sunday was no exception, we had our usual surge of late minute arrivals.
Now Sunday is the only day of the week we close early, every day we stay open until 9. For some reason, every week without fail, people will forget that we close at 6 on that day, as a result, it's the toughest day of the week to get the store closed on time.
So 6PM rolls around on Sunday and I still have three customers in the store. I was working on some of our closing procedures while CW stayed on the register to ring out the last few stragglers.
I got caught up in what I was doing and when I looked up it was 6:06 PM and the second of the three customers was just getting rung out. I also realized I had not locked the door yet.
You might wonder: Why lock the door if there are still customers inside?
Well mainly to keep anyone from else from coming IN. It's easy enough to unlock it to let the customers out.
Now the moment I realized I hadn't locked the door, I saw an SUV pull up in front of the store. I made a dash to lock the door and kill the OPEN sign. I saw a door open on the SUV, but no one made any move towards the store.
Flash forward to yesterday...
I come in and my assistant manager said a customer complained that I "deliberately rushed to the door, slammed it in his face and locked it" when I saw him approaching and he was very upset about it.
I repeat, I locked the door at 6:06 PM!! We CLOSE at six!
And also as mentioned above, there was no one coming to the door, just the guy who appeared from the open door of the vehicle (which is who I assume made the complaint).
Now my Assistant manager told me I wasn't going to get written up or anything but in the future if customers are approaching the door, to just stick my head out and let them know we are closed rather than dashing up to the door and locking it as fast as I can.
I admit I might have been a bit um...hasty in getting the door locked, but I was right at the end of my EIGHTH straight day working and in desperate need of some rest and time off, so yeah I was kind of wanting to get people out of the store and get the place closed up as soon as I could. Nevermind that due to the last minute surge I knew we'd be there until an hour or so past close anyway.
This also does not change the fact that this customer showed AFTER OUR POSTED CLOSING TIME and yet still had the nerve to complain. Good grief.
I wonder how he would have felt if he were in my position, odds are he'd be wanting to get the door locked as fast as I did.
For whatever reason I seem to get a surge of customers in the last 30 or 40 minutes before we close. It's like they suddenly think "oh shit, the game store closes in half an hour, we better get our asses down there!".
Sunday was no exception, we had our usual surge of late minute arrivals.
Now Sunday is the only day of the week we close early, every day we stay open until 9. For some reason, every week without fail, people will forget that we close at 6 on that day, as a result, it's the toughest day of the week to get the store closed on time.
So 6PM rolls around on Sunday and I still have three customers in the store. I was working on some of our closing procedures while CW stayed on the register to ring out the last few stragglers.
I got caught up in what I was doing and when I looked up it was 6:06 PM and the second of the three customers was just getting rung out. I also realized I had not locked the door yet.
You might wonder: Why lock the door if there are still customers inside?
Well mainly to keep anyone from else from coming IN. It's easy enough to unlock it to let the customers out.
Now the moment I realized I hadn't locked the door, I saw an SUV pull up in front of the store. I made a dash to lock the door and kill the OPEN sign. I saw a door open on the SUV, but no one made any move towards the store.
Flash forward to yesterday...
I come in and my assistant manager said a customer complained that I "deliberately rushed to the door, slammed it in his face and locked it" when I saw him approaching and he was very upset about it.
I repeat, I locked the door at 6:06 PM!! We CLOSE at six!
And also as mentioned above, there was no one coming to the door, just the guy who appeared from the open door of the vehicle (which is who I assume made the complaint).
Now my Assistant manager told me I wasn't going to get written up or anything but in the future if customers are approaching the door, to just stick my head out and let them know we are closed rather than dashing up to the door and locking it as fast as I can.
I admit I might have been a bit um...hasty in getting the door locked, but I was right at the end of my EIGHTH straight day working and in desperate need of some rest and time off, so yeah I was kind of wanting to get people out of the store and get the place closed up as soon as I could. Nevermind that due to the last minute surge I knew we'd be there until an hour or so past close anyway.
This also does not change the fact that this customer showed AFTER OUR POSTED CLOSING TIME and yet still had the nerve to complain. Good grief.
I wonder how he would have felt if he were in my position, odds are he'd be wanting to get the door locked as fast as I did.
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