Tweet
So, this happened over a period of a little under a week.
Monday:
SC: 20 yards.
Me: Ma'am, this bolt only comes with 15 yards, and it's definitely not a full bolt. We can order the rest for you.
SC: sigh. Won't it just come in?
Me: I never know what's coming in on the truck, there's a chance it'll come in, but most likely it won't, and even then it won't be 20 yards.
SC: Why not?
Me:...because only 15 yards come on a bolt.
SC: sigh. Fine, whatever. Mumble grumble mumble.
Me: Ok, you need to pay for the fabric now and there is a fee for shipping, but only $5.
SC: WHAT! I GOTTA PAY FOR SHIPPING! JUST SEND IT TO MY HOUSE THEN!
Me: The fabric has to come here because the warehouse won't cut it. They'll just toss 2 bolts on the truck and the rest is up to us. You could order it online, but the shipping will be 6 times as much.
SC: CURSE CURSE CURSE, BLAH BLAH, I'M AN IDIOT (yeah, she didn't actually say that.) FINE, FINE, whatever.
Me: Alrighty, I'll just need some information from you. It takes about 2 weeks to get here. Usually it only takes a week, but we have to say 2.
SC: I NEED IT BY SATURDAY YOU IDIOT!
Me: Well, it definitely won't be in by then. (Why do people start these huge epic projects at the last moment ><) How about this, there're 10 yards here and it looks like the *** store has a full bolt. I can call and ask for them to hold it, it's only 20 minutes away.
SC: I can't drive all the way there, I'm here. No, have them send it.
Me: Okay, It'll probably get here on Wednesday.
SC: TOMORROW!
Me: ...Wednesday
Tuesday:
SC comes in: Where's my fabric!
Me: I told you it wouldn't get here until tomorrow.
SC: Just go and check (at this point I turn the whole thing over to my manager)
Wednesday:
Crap, the fabric never shows up. SC goes ballistic. She should have just driven over there. My manager calls the *** store and it seems they never even put it on the truck. Whoever was working decided they couldn't be bothered. So SC is yelling at us. We say there's nothing we can do and to yell at the other store. We put the order in, it's up to them to get in on the truck. Usually transfers only come in on Mondays, but this lady was so annoying we tried to get it in early, so we were actually doing her a favor. The *** store called and yelled at us for telling her to call them. Too bad, do your job and put the fabric on the truck.
Thursday:
The fabric shows up. SC buys it and leaves. Comes in later that day. She needs more! We tell her a transfer won't get here in time, but our *** superstore has some. Unfortunately it's an hour away. Sorry, you should have started sooner. She wines and bitches. eventually we call the superstore, are able to catch them before the truck goes out, and have them just toss the whole bolt on the truck.
Friday:
SC shows up half and hour before we open and just stands there pounding on the door...for...thirty...fricken...minutes. We let her in, she forces us to dig through the five foot high mountain of boxes we just unloaded. She's standing right there, she can see all the work we're doing. Turns out she had given us the wrong sku number, and thus the wrong fabric had been delivered. She yells at us as if it's our fault. Sorry, how am I supposed to remember a number from four days ago. I really don't care enough about you to care. My manager argues with her and finally tells me she's going to drive all the way up to the store to get the fabric. Now, we don't have the fabric in our store and thus have no way of verifying the number. My manager doesn't remember what it looks like so we have to trust the SC. My manager gets back, wrong fabric. She had even bought it with her own money. SC leaves screaming, says she's going to sue us.
Saturday:
So we've now caught up to the present. I'm working the night shift. SC comes in with the fabric. She wants to return it. I see that it's been cut so she can't return it. I let her know. She says that because of us her party was ruined. I ask what it was meant for...A TABLE CLOTH! her party was ruined because of a table cloth.
SC: There wasn't enough fabric, so I had to remove the children's table and squish them in with us. Do you know how uncomfortable that is?
Me:...wait, you used the fabric as a table cloth and now you want to return it! (I give it a better look and it is indeed covered in stains and crumbs. Ewww)
Me: I'll be back (I run to the back to get my manager and explain everything. She flips and basically chases the SC out. There's a dent in the wall in the back and our manager has a band aid on her head. This is not a face palm joke. There really is a dent in the wall.)
Monday:
SC: 20 yards.
Me: Ma'am, this bolt only comes with 15 yards, and it's definitely not a full bolt. We can order the rest for you.
SC: sigh. Won't it just come in?
Me: I never know what's coming in on the truck, there's a chance it'll come in, but most likely it won't, and even then it won't be 20 yards.
SC: Why not?
Me:...because only 15 yards come on a bolt.
SC: sigh. Fine, whatever. Mumble grumble mumble.
Me: Ok, you need to pay for the fabric now and there is a fee for shipping, but only $5.
SC: WHAT! I GOTTA PAY FOR SHIPPING! JUST SEND IT TO MY HOUSE THEN!
Me: The fabric has to come here because the warehouse won't cut it. They'll just toss 2 bolts on the truck and the rest is up to us. You could order it online, but the shipping will be 6 times as much.
SC: CURSE CURSE CURSE, BLAH BLAH, I'M AN IDIOT (yeah, she didn't actually say that.) FINE, FINE, whatever.
Me: Alrighty, I'll just need some information from you. It takes about 2 weeks to get here. Usually it only takes a week, but we have to say 2.
SC: I NEED IT BY SATURDAY YOU IDIOT!
Me: Well, it definitely won't be in by then. (Why do people start these huge epic projects at the last moment ><) How about this, there're 10 yards here and it looks like the *** store has a full bolt. I can call and ask for them to hold it, it's only 20 minutes away.
SC: I can't drive all the way there, I'm here. No, have them send it.
Me: Okay, It'll probably get here on Wednesday.
SC: TOMORROW!
Me: ...Wednesday
Tuesday:
SC comes in: Where's my fabric!
Me: I told you it wouldn't get here until tomorrow.
SC: Just go and check (at this point I turn the whole thing over to my manager)
Wednesday:
Crap, the fabric never shows up. SC goes ballistic. She should have just driven over there. My manager calls the *** store and it seems they never even put it on the truck. Whoever was working decided they couldn't be bothered. So SC is yelling at us. We say there's nothing we can do and to yell at the other store. We put the order in, it's up to them to get in on the truck. Usually transfers only come in on Mondays, but this lady was so annoying we tried to get it in early, so we were actually doing her a favor. The *** store called and yelled at us for telling her to call them. Too bad, do your job and put the fabric on the truck.
Thursday:
The fabric shows up. SC buys it and leaves. Comes in later that day. She needs more! We tell her a transfer won't get here in time, but our *** superstore has some. Unfortunately it's an hour away. Sorry, you should have started sooner. She wines and bitches. eventually we call the superstore, are able to catch them before the truck goes out, and have them just toss the whole bolt on the truck.
Friday:
SC shows up half and hour before we open and just stands there pounding on the door...for...thirty...fricken...minutes. We let her in, she forces us to dig through the five foot high mountain of boxes we just unloaded. She's standing right there, she can see all the work we're doing. Turns out she had given us the wrong sku number, and thus the wrong fabric had been delivered. She yells at us as if it's our fault. Sorry, how am I supposed to remember a number from four days ago. I really don't care enough about you to care. My manager argues with her and finally tells me she's going to drive all the way up to the store to get the fabric. Now, we don't have the fabric in our store and thus have no way of verifying the number. My manager doesn't remember what it looks like so we have to trust the SC. My manager gets back, wrong fabric. She had even bought it with her own money. SC leaves screaming, says she's going to sue us.
Saturday:
So we've now caught up to the present. I'm working the night shift. SC comes in with the fabric. She wants to return it. I see that it's been cut so she can't return it. I let her know. She says that because of us her party was ruined. I ask what it was meant for...A TABLE CLOTH! her party was ruined because of a table cloth.
SC: There wasn't enough fabric, so I had to remove the children's table and squish them in with us. Do you know how uncomfortable that is?
Me:...wait, you used the fabric as a table cloth and now you want to return it! (I give it a better look and it is indeed covered in stains and crumbs. Ewww)
Me: I'll be back (I run to the back to get my manager and explain everything. She flips and basically chases the SC out. There's a dent in the wall in the back and our manager has a band aid on her head. This is not a face palm joke. There really is a dent in the wall.)
I'm with you...I will NEVER understand why they wait til the last minute to pick our their huge bolts!
Comment