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Oy....
Two days, two more sucky customers.
So, I'm manning my game when two customers come up to play. I explain to them that after the first win, they win one of the small prizes on the side rows (I'm doing a carnival-style race game today), but can only get their choice after two wins. So they play, one of them wins. Here's how the conversation transpires.
Me - Looks like we have a winner! Okay, you can pick anything you want [Here I realize my mistake.]. Wait, no! Actually, you can only pick from these two side rows.
SC1 - Okay then, I want that Batman plush.
Me - Sorry, that's only after two wins.
SC1 - You lied to me! You said that I won my choice!
Me - I know. I then realized my mistake and corrected myself. I said this after the game, so you knew beforehand [This may seem sarcastic, but it wasn't in sarcasm.]
SC - Get me your supervisor!
Me - Alright.
So I manage to get my supervisor over here.
Sup - What seems to be the problem here?
SC1 - He said that after one play, we'd get our choice of prize, but it was actually 2.
Me - I said that after you played the game, and corrected myself.
SC2 - No, you said that before! [blatant lie!
]
Sup - Well, he's new, so sorry for the inconvenience.
I then got chewed out about it by my sup. I can't believe that without hearing what I said, she just sided with the customer! "The customer is always right" my ass.
I probably would have been fired had I been there a few more weeks. I can't believe my sup did that. Ugh.
So, later, about 20 minutes before the end of my shift, I'm manning a pretty busy game, with about 8 people there. There are already 2 broken machines, so I move one of the kids to another machine. I sign everyone on and start the race. I look over, and I see the kid's machine is defective.
God, no!
So, I wait it out, preparing what I'm going to say to her. I'm planning on telling the kid's grandmother that under procedure, I am to offer everyone a free game because his machine was busted. I don't even get to that because she starts to go into "rapid-fire bitch me out" mode.
SC - You were trying to rip me off!
Me - My apologies. I was not trying to scam you.
I then see that the people on the other side have all left, and I'm wondering if I'll be able to put up a complete free game because there would be a discrepancy in the till (technical story).
Me - It seems that the other people have left, which would cause my till to be unbalanced if I gave you a free game.
SC - Get me your manager! I'll see to it that you're fired for trying to rip off an old person like me!
Me - As I said before, I'm not trying to rip you off.
Just to get the bitch out of my hair, I decide to just ring up 8 random machines and run the game. The same person wins (not any of her grandkids), so I dole out the prize and fill out the form. I walk over to her, and she's got a scowl on her face. Before she chews me out even further and starts alleging cheating and scamming, I say in the most patronizing tone I can manage: "Thank you, and have a great day at [theme park.]" She walks away. Thank God.
So my replacement shows up, so I get my drop and leave. I was in the right all along, because I went to the distribution area for the tills and explain it to them. They told me I did everything right.
Ugh.... bad day today. Guess I'm 1 for 2.
Two days, two more sucky customers.
So, I'm manning my game when two customers come up to play. I explain to them that after the first win, they win one of the small prizes on the side rows (I'm doing a carnival-style race game today), but can only get their choice after two wins. So they play, one of them wins. Here's how the conversation transpires.
Me - Looks like we have a winner! Okay, you can pick anything you want [Here I realize my mistake.]. Wait, no! Actually, you can only pick from these two side rows.
SC1 - Okay then, I want that Batman plush.
Me - Sorry, that's only after two wins.
SC1 - You lied to me! You said that I won my choice!
Me - I know. I then realized my mistake and corrected myself. I said this after the game, so you knew beforehand [This may seem sarcastic, but it wasn't in sarcasm.]
SC - Get me your supervisor!
Me - Alright.
So I manage to get my supervisor over here.
Sup - What seems to be the problem here?
SC1 - He said that after one play, we'd get our choice of prize, but it was actually 2.
Me - I said that after you played the game, and corrected myself.
SC2 - No, you said that before! [blatant lie!
]Sup - Well, he's new, so sorry for the inconvenience.
I then got chewed out about it by my sup. I can't believe that without hearing what I said, she just sided with the customer! "The customer is always right" my ass.
I probably would have been fired had I been there a few more weeks. I can't believe my sup did that. Ugh.So, later, about 20 minutes before the end of my shift, I'm manning a pretty busy game, with about 8 people there. There are already 2 broken machines, so I move one of the kids to another machine. I sign everyone on and start the race. I look over, and I see the kid's machine is defective.
God, no!
So, I wait it out, preparing what I'm going to say to her. I'm planning on telling the kid's grandmother that under procedure, I am to offer everyone a free game because his machine was busted. I don't even get to that because she starts to go into "rapid-fire bitch me out" mode.
SC - You were trying to rip me off!
Me - My apologies. I was not trying to scam you.
I then see that the people on the other side have all left, and I'm wondering if I'll be able to put up a complete free game because there would be a discrepancy in the till (technical story).
Me - It seems that the other people have left, which would cause my till to be unbalanced if I gave you a free game.
SC - Get me your manager! I'll see to it that you're fired for trying to rip off an old person like me!
Me - As I said before, I'm not trying to rip you off.
Just to get the bitch out of my hair, I decide to just ring up 8 random machines and run the game. The same person wins (not any of her grandkids), so I dole out the prize and fill out the form. I walk over to her, and she's got a scowl on her face. Before she chews me out even further and starts alleging cheating and scamming, I say in the most patronizing tone I can manage: "Thank you, and have a great day at [theme park.]" She walks away. Thank God.
So my replacement shows up, so I get my drop and leave. I was in the right all along, because I went to the distribution area for the tills and explain it to them. They told me I did everything right.
Ugh.... bad day today. Guess I'm 1 for 2.