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Today i had a custoemr approach the counter.
Me: <greeting>
SC: I have a order for <name>
I check the made up order area, nothing. I check the order book, nothing. Crap.
Me: Ma'am I do not have that order. Are you sure you ordered it here at <company, city>?
SC: Yes. I'm sure.
I double check. Nothing.
Me: Ma'am when did you order it?
SC: This wed.
Me: do you know who you talked to?
SC: No.
Me: Around what time did you call?
SC: seven PM.
I call the MOD and explain the situation. In the middle of the call.
SC: what is you number here?
ME: 555-1234.
SC: No that's not it.
Me: *to MOD* I'll call you back.
I talk to the SC after much (read: several minutes) discussion and of reading off phone numbers of all the store in the district i come up with the most stupidly amazing story. It seems they called <STORE 1> but they were out of an ingredient so they gave her the number to <STORE 2> which is my store. For some reason SC never order it at my store so SC called <STORE 3> or possibly <STORE 1 > again. For some reason the never ordered it at <STORE 3> and called <STORE 4>. Clerks at STORE 1 and 4 remember her calling asking questions and not placing a order. At this point SC ends up calling <STORE 1> on her cell and scream at the poor person who answered and slams the phone shut. As I am calling MOD a call comes in as a store transfer from <STORE 1>. it is the MOD their confused. I explain to <STORE 1> MOD. My MOD comes down.
The MOD talks to the customer and has me call all 10 or so stores in the district looking for the order. Nothing. I even call some other stores not in our district by nearby. Nothing. MOD and SC wander off the the service desk. I call MOD and inform them of the results of my calls.
A little while later the MOD calls. Remember when I mentioned the reading off numbers. Well the SC said that the 555-XXXX was familiar but not the other numbers. Also the SC mentioned some details about the area the store was in and it's design. It didn't match any of our stores. Intrigued the MOD goes online and finds the numbers of <competitor> with the 555 prefix and writes them down. The SC recognizes one of the numbers.
The MOD goes in the office behind the service desk and calls <competitor> and explains the concept and the name and description of the order. The check and lo and behold they have it. The MOD tells the Sc that who doesn't believe us. The pull out their phone and call (the MOD of that store called our store later) <STORE 3> and yells at the poor person who answered. After calling them a liar and saying the have it they stomp out.
Help Me!!!!!
By the time I looked at the clock I realized i spent almost 20 minutes on this. No I have no clue how they did this either.
Me: <greeting>
SC: I have a order for <name>
I check the made up order area, nothing. I check the order book, nothing. Crap.
Me: Ma'am I do not have that order. Are you sure you ordered it here at <company, city>?
SC: Yes. I'm sure.
I double check. Nothing.
Me: Ma'am when did you order it?
SC: This wed.
Me: do you know who you talked to?
SC: No.
Me: Around what time did you call?
SC: seven PM.
I call the MOD and explain the situation. In the middle of the call.
SC: what is you number here?
ME: 555-1234.
SC: No that's not it.
Me: *to MOD* I'll call you back.
I talk to the SC after much (read: several minutes) discussion and of reading off phone numbers of all the store in the district i come up with the most stupidly amazing story. It seems they called <STORE 1> but they were out of an ingredient so they gave her the number to <STORE 2> which is my store. For some reason SC never order it at my store so SC called <STORE 3> or possibly <STORE 1 > again. For some reason the never ordered it at <STORE 3> and called <STORE 4>. Clerks at STORE 1 and 4 remember her calling asking questions and not placing a order. At this point SC ends up calling <STORE 1> on her cell and scream at the poor person who answered and slams the phone shut. As I am calling MOD a call comes in as a store transfer from <STORE 1>. it is the MOD their confused. I explain to <STORE 1> MOD. My MOD comes down.
The MOD talks to the customer and has me call all 10 or so stores in the district looking for the order. Nothing. I even call some other stores not in our district by nearby. Nothing. MOD and SC wander off the the service desk. I call MOD and inform them of the results of my calls.
A little while later the MOD calls. Remember when I mentioned the reading off numbers. Well the SC said that the 555-XXXX was familiar but not the other numbers. Also the SC mentioned some details about the area the store was in and it's design. It didn't match any of our stores. Intrigued the MOD goes online and finds the numbers of <competitor> with the 555 prefix and writes them down. The SC recognizes one of the numbers.
The MOD goes in the office behind the service desk and calls <competitor> and explains the concept and the name and description of the order. The check and lo and behold they have it. The MOD tells the Sc that who doesn't believe us. The pull out their phone and call (the MOD of that store called our store later) <STORE 3> and yells at the poor person who answered. After calling them a liar and saying the have it they stomp out.
Help Me!!!!!
By the time I looked at the clock I realized i spent almost 20 minutes on this. No I have no clue how they did this either.
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