One of my clients is a Doctor who retired last year.
He's always been a favorite customer, as he is very kind and has spent some bucks over the years.
However, money has always been on the tight side, which is why he drives a 1986 [car that lasts over 500,000 miles but isn't snooty], while his two kids went to Ivy League schools and annual trips to Israel.
Now that he's not coming to the hospital on this side of the urban sprawl, it has gotten less convenient for him to come here.
This morning, he called asking about some A/C and brake work, then lays this on us.
"Well, if Automan can't give me a free loan car, I might just have to find another facility to service my vehicle."
Manager put him on hold and told me. I said, tell him I DON'T have a loan vehicle! (true) Have him call [rental company with competitive rates that will quickly pick him up and drop him off here].
I overheard parts of her end of the conversation. "...They DO have some reasonably priced economy vehicles..." "...yes, their SUVs ARE expensive..." "Well, they may have been out of economy cars that time when you [basically arrived unannounced on a Thursday afternoon before a big holiday weekend, twit], but you're planning to come in a few days, which is more than enough time to arrange... (frustrated face)" "Well, here is their number, call and ask them what...(pause as he interrupts again)"
Office door: SLAM!
He's discussing several hundred in mostly comfort work... and is stuck on $30 a day. I don't want to even pretend to "give him" a rental and bury it in his bill. He should have better sense than to think anything like this is actually free. He'll already be questioning why the prices of the recommendations from a year ago aren't the same, when all else in the world is different economically compared to then. Welcome back out to the Real World, Mister M.D. (ret)!
He's always been a favorite customer, as he is very kind and has spent some bucks over the years.
However, money has always been on the tight side, which is why he drives a 1986 [car that lasts over 500,000 miles but isn't snooty], while his two kids went to Ivy League schools and annual trips to Israel.
Now that he's not coming to the hospital on this side of the urban sprawl, it has gotten less convenient for him to come here.
This morning, he called asking about some A/C and brake work, then lays this on us.
"Well, if Automan can't give me a free loan car, I might just have to find another facility to service my vehicle."
Manager put him on hold and told me. I said, tell him I DON'T have a loan vehicle! (true) Have him call [rental company with competitive rates that will quickly pick him up and drop him off here].
I overheard parts of her end of the conversation. "...They DO have some reasonably priced economy vehicles..." "...yes, their SUVs ARE expensive..." "Well, they may have been out of economy cars that time when you [basically arrived unannounced on a Thursday afternoon before a big holiday weekend, twit], but you're planning to come in a few days, which is more than enough time to arrange... (frustrated face)" "Well, here is their number, call and ask them what...(pause as he interrupts again)"
Office door: SLAM!
He's discussing several hundred in mostly comfort work... and is stuck on $30 a day. I don't want to even pretend to "give him" a rental and bury it in his bill. He should have better sense than to think anything like this is actually free. He'll already be questioning why the prices of the recommendations from a year ago aren't the same, when all else in the world is different economically compared to then. Welcome back out to the Real World, Mister M.D. (ret)!
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