The husband wasn't the sucky one in this story, and I'm not the one who fielded the call from the wife, the ASM did. Cross between SC and second-hand story...
Guy comes into the store with a very distorted candle, says he left it in the car and wants to return it to get a new one. My own judgment told me to not return it but had to ask the ASM anyways, he says he can't return it after a look at the candle. Husband was understanding, knows it was the fault of himself and/or wife, goes and gets another one, I ring him up and he leaves without the melted candle.
Side Note: This candle wasn't one of those cheap ones, it cost about $10 and shouldn't have been left in the car in the first place. If it had been missing from my bag and it was that expensive, I wouldn't forget about it.
Thought that would be the end of it. I'm coming from the bathroom and hear the ASM talk to one of the department managers, ASM taps me on the shoulder as I'm passing and relates the story of the wife of the man who brought in the melted candle. The woman was furious that the candle couldn't be returned and even asked for the DM's name and number to get the ASM in trouble. All because he wouldn't return a candle that, by all accounts, wasn't in a sellable condition and wasn't the fault of the store that the item in question had been left in a hot car.
Now I can understand finding a fault with an item once a customer gets home and finds something is wrong with the item but when someone leaves something in the car and it MELTS, there's no way we can return it. It's not possible.
Guy comes into the store with a very distorted candle, says he left it in the car and wants to return it to get a new one. My own judgment told me to not return it but had to ask the ASM anyways, he says he can't return it after a look at the candle. Husband was understanding, knows it was the fault of himself and/or wife, goes and gets another one, I ring him up and he leaves without the melted candle.
Side Note: This candle wasn't one of those cheap ones, it cost about $10 and shouldn't have been left in the car in the first place. If it had been missing from my bag and it was that expensive, I wouldn't forget about it.
Thought that would be the end of it. I'm coming from the bathroom and hear the ASM talk to one of the department managers, ASM taps me on the shoulder as I'm passing and relates the story of the wife of the man who brought in the melted candle. The woman was furious that the candle couldn't be returned and even asked for the DM's name and number to get the ASM in trouble. All because he wouldn't return a candle that, by all accounts, wasn't in a sellable condition and wasn't the fault of the store that the item in question had been left in a hot car.
Now I can understand finding a fault with an item once a customer gets home and finds something is wrong with the item but when someone leaves something in the car and it MELTS, there's no way we can return it. It's not possible.
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