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a few minutes ago...
SC's: wife & husband (W & H when they speak on the same time), who at first were both speaking to me at the same time. They were an older couple & clearly had been together so long that they both tuned eachother out by now...but this causes confusion for the rest of the world.
I had been running & delivering papers to our frequent staying members & receipts to rooms, it's shortly after 330am. I get to the desk & notice a car out in the unload area just sitting there. So, I continue with my coffee making...and I come out & there is an older couple there who have their receipt & appear to be leaving.
W: OH MY! (I guess I surprised her.) There you are!
Me: Yeah I am sorry, I have a bit to do at night.
W: Yeah I see you were delivering papers. We didn't get ours before we left...*looks at me expectantly* It's prolly hanging on our door right now.
H: (before I could say much to his wife.) If we got this receipt, are we okay to just leave?
Me: Yep, if it looks correct you're set.
H: Okay good.
W: Is there any way we could get a discount from that rate because we didn't use much in the room, like the shower?
Me: Oh...hmm...well once someone has checked in, used the room, and signed their registration slip, there isn't much I can change... You could speak to management about that, though. They usually have to okay rate changes like that... (Now, if they were complaining I would be obligated, but they are being cheapos.) I am sure sorry...
W: Oh...okay *looks really sad* (H interrupts): At least she said she was sorry. W: We didn't get our newspaper because we left the room when you were delivering them.
Me: (crap I heard you the first time!)
H: We need to make reservations for another trip here...
Me: Okay. *to wife* We have some extra papers over there in the kiosk (I point straight infront of her.) *W wonders off towards it confused looking like she doesn't see it.* (H starts in with the reservation info and I am not even behind the front desk so I run to get back there.) I am sorry, what days did you need?
H: The 10th...right? *looks at wife* W: um...um...yes, I think that is right. H: Okay, the 10th.
Me: Alright...so.... *W takes a loop around her husband and yells at me*
W: WHERE ARE YOUR LUNCH BAGS??? CAN WE GET SOME OF THOSE? (she meant breakfast bags)
Me: Sure, um...what would you like me to do first?
W: Oh, I am sorry! Just go ahead and get that reservation done then first. I am sorry.
H: *stares at me & doesn't even awknowledge his wife*
Me: Okay, what room are you in? Er, were you in?
H: We need the 10th of July!!!!
Me: Okay, I have that. What room are you in?
W: Oh, it was 409.
Me: I will just copy your info from there...
H: Oh here! *throws his room keys at me* 409!!!
Me: Okay... Lemme just copy this info really quick. *copies guest info to new reservation, H just stands at the desk staring...staring...staring at me.* Did you just want me to reserve the room with the credit card on the file?
H: That's fine.
Me: Okay, lemme just write down your confirmation number for you...*grab our reservation papers*
W: *to H* Should we make those reservations to Spokane now? You have that... ... wedding remember??
H: *grunts*
W: That way we get it done?!?!
Me: Okay here is your confirmation number for July 10th. *waits but he stands there so I assume I need to awknowledge that they were talking privately but I need to make a reservation for Spokane for them.* (I was not looking forward to it because these people already seemed confused, especially the wife, and Spokane has many hotels & some like ours...to find which one they wanted was gonna be a bit of a headache I thought.)
W: NO NO NO You better not make it because what if they already have a hotel room set up!!! It is a wedding, they do that sometimes.
H: Oh, yeah...okay
Me: (uh okay so no then?)
H: We will just wait, if that is okay. We can always call & get one, right?
Me: Oh yeah sure...no problem. *to wife* Did you want 1 or 2 breakfast bags?
W: Oh! Two would be nice.
Me: *went to pantry to get breakfast bag breakfasts we offer* (The husband pretty much met me outside of the pantry but didn't even notice me & walked by me, so I assumed the wife wanted them.) Here ya go.
W: *starts feeling up a bag* Do you have a bananna in here?
Me: Oh, no we don't. I think we are out *check in pantry for a new box really quick* No, it looks like we didn't get any in the order yesterday. I am sorry.
W: Oh.... ... ... okay. *looks at me sad*
Me: There is an apple in there...though...if that works?
W: It will be fine.
SC's: wife & husband (W & H when they speak on the same time), who at first were both speaking to me at the same time. They were an older couple & clearly had been together so long that they both tuned eachother out by now...but this causes confusion for the rest of the world.
I had been running & delivering papers to our frequent staying members & receipts to rooms, it's shortly after 330am. I get to the desk & notice a car out in the unload area just sitting there. So, I continue with my coffee making...and I come out & there is an older couple there who have their receipt & appear to be leaving.
W: OH MY! (I guess I surprised her.) There you are!
Me: Yeah I am sorry, I have a bit to do at night.
W: Yeah I see you were delivering papers. We didn't get ours before we left...*looks at me expectantly* It's prolly hanging on our door right now.
H: (before I could say much to his wife.) If we got this receipt, are we okay to just leave?
Me: Yep, if it looks correct you're set.
H: Okay good.
W: Is there any way we could get a discount from that rate because we didn't use much in the room, like the shower?
Me: Oh...hmm...well once someone has checked in, used the room, and signed their registration slip, there isn't much I can change... You could speak to management about that, though. They usually have to okay rate changes like that... (Now, if they were complaining I would be obligated, but they are being cheapos.) I am sure sorry...
W: Oh...okay *looks really sad* (H interrupts): At least she said she was sorry. W: We didn't get our newspaper because we left the room when you were delivering them.
Me: (crap I heard you the first time!)
H: We need to make reservations for another trip here...
Me: Okay. *to wife* We have some extra papers over there in the kiosk (I point straight infront of her.) *W wonders off towards it confused looking like she doesn't see it.* (H starts in with the reservation info and I am not even behind the front desk so I run to get back there.) I am sorry, what days did you need?
H: The 10th...right? *looks at wife* W: um...um...yes, I think that is right. H: Okay, the 10th.
Me: Alright...so.... *W takes a loop around her husband and yells at me*
W: WHERE ARE YOUR LUNCH BAGS??? CAN WE GET SOME OF THOSE? (she meant breakfast bags)
Me: Sure, um...what would you like me to do first?
W: Oh, I am sorry! Just go ahead and get that reservation done then first. I am sorry.
H: *stares at me & doesn't even awknowledge his wife*
Me: Okay, what room are you in? Er, were you in?
H: We need the 10th of July!!!!
Me: Okay, I have that. What room are you in?
W: Oh, it was 409.
Me: I will just copy your info from there...
H: Oh here! *throws his room keys at me* 409!!!
Me: Okay... Lemme just copy this info really quick. *copies guest info to new reservation, H just stands at the desk staring...staring...staring at me.* Did you just want me to reserve the room with the credit card on the file?
H: That's fine.
Me: Okay, lemme just write down your confirmation number for you...*grab our reservation papers*
W: *to H* Should we make those reservations to Spokane now? You have that... ... wedding remember??
H: *grunts*
W: That way we get it done?!?!
Me: Okay here is your confirmation number for July 10th. *waits but he stands there so I assume I need to awknowledge that they were talking privately but I need to make a reservation for Spokane for them.* (I was not looking forward to it because these people already seemed confused, especially the wife, and Spokane has many hotels & some like ours...to find which one they wanted was gonna be a bit of a headache I thought.)
W: NO NO NO You better not make it because what if they already have a hotel room set up!!! It is a wedding, they do that sometimes.
H: Oh, yeah...okay
Me: (uh okay so no then?)
H: We will just wait, if that is okay. We can always call & get one, right?
Me: Oh yeah sure...no problem. *to wife* Did you want 1 or 2 breakfast bags?
W: Oh! Two would be nice.
Me: *went to pantry to get breakfast bag breakfasts we offer* (The husband pretty much met me outside of the pantry but didn't even notice me & walked by me, so I assumed the wife wanted them.) Here ya go.
W: *starts feeling up a bag* Do you have a bananna in here?
Me: Oh, no we don't. I think we are out *check in pantry for a new box really quick* No, it looks like we didn't get any in the order yesterday. I am sorry.
W: Oh.... ... ... okay. *looks at me sad*
Me: There is an apple in there...though...if that works?
W: It will be fine.
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