Hot tips for clearance swamp shoppers

[BookstoreEscapee]

Ugh, I hate it when someone calls and asks about a title. I trot off to retrieve it, and when I return to the phone they say, "Oh, and I wanted to know about this title too...". Once I had a person who did this to me 6 times. SIX.

Efficiency, you're doing it wrong.

They think you won't remember more than one at a time.

And that you don't know how to operate a piece of scrap paper and a pen.

Whenever I had a customer on the phone ask for a second title after I had already put them on hold to get the first, I would always ask if there was anything else before I went for the second.