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...or be careful what you wish for.
A couple posts back, I mentioned that I was hoping for some more SCs because it would make it easier for me when I have to hand in my resignation on Friday.
Well, I got what I asked for. They just won't stop coming.
Me- All win
DB- Dumb bitch
First call of the day as well...
Me- <opening speil>
DB- Yea, I'd like to place an order.
Me- Ok, fantastic. I can see from your record here that you have asked before about ordering a part.
DB- Yeah.
Me- I see that the part is currently out of stock, so I would be happy to place a backorder on that for you now. You won't get charged until it ships to you and you can cancel at any point up until then.
DB- Argh... that's what they said last time! You mean none have come in??? (she called like 2 days ago) Well, who are your stock people?? This is really terrible, I mean, do you know when the next order is in? Why would you just let something run out???
Me- I'm sorry, I myself do not work on the stock side of things. Our options at this point are to place an order, and you will not be charged until it ships, or you may call back in a few weeks to see if it has come into stock.
DB- Fine. If you are just going to be difficult, lets just make the order now. I can't believe you people.
Start out how you mean to go on...
Being a girl in tech support, you sometimes get idiots that think girls can't do tech support. Usually guys who have a complex about a woman knowing more about technology than they do.
Me- How much of this am I expected to take?
SW- Sexist Wanker
Me- <opening speil, which includes the words 'tech support'>
SW- Oh hi, sweety. I am looking for some technical support. Could you put me through to the right department? I must have come through on the wrong line.
Me- Well, sir, if it is tech support you need, you are through to the right place. How can I help?
SW- <proceeds to tirade about an issue not related to anything covered by the warranty>
Me- Ok, sir, I'm sorry to hear about that. That wouldn't be covered by your warranty so we wouldn't be able to send an engineer. I can walk you through some troubleshooting to see if we can get this fixed by phone, or if you aren't happy you can always talk to the store you got it from to see if they can offer you other options.
SW- Well, honey, frankly I don't think you are qualified to say anything like that. What do you know about this anyway? I bet you aren't even a technician but just some idiot at a call centre. Let me explain this slowly <explains a really convoluted and WRONG cause for his non-fault>
Me- Well, sir, if you believe you know what the issue is, and you think I'm not suitably qualified to help, I don't know what more we can accomplish here.
SW- How about you have someone call me back who knows something. Have HIM call me later, sweety, because we're getting nowhere. I'll be expecting that call. Thanksgoodbye *click*
So I emailed the case number to one of my pals, who will call back and pwn the guy as a favour to me.
Bullshit tolerance malfunction...
Oh, and they keep coming and coming and coming...
Me- La la la
SC- Garden Variety
Me- <opening spe...
SC- Now you just shut up and listen a minute. I have been on hold for 5 DAMN MINUTES. None of this rubbish, no name, no details. I just have a simple question.
Me- (if they have to say that, it never is) OK, if it is a quick query then go ahead.
SC- <explains really bad fault, something that needs an engineer>
Me- Ok, from what you've said, it sounds like there is a serious fault. If your product is still under warranty, we could arrange an engineer to come out and fix that for you free of charge. For that I would need to take your details and your receipt details.
SC- NO! I don't have time for that. You've got my number on your screen, you should be able to figure it out from there.
Me- Actually, you're number doesn't com....
SC- Ok, so can you guarantee someone will be out tomorrow?
Me- Ma'am, I am not able to confirm anything until I take your details and arr...
SC- Great. I'll be expecting you tomorrow. Thanks! Bye! *click*
Whiskey tango foxtrot?
How much you wanna bet she calls back in a rage fest tomorrow when no one has come out?
Ahhh... feels so much better to purge.
A couple posts back, I mentioned that I was hoping for some more SCs because it would make it easier for me when I have to hand in my resignation on Friday.
Well, I got what I asked for. They just won't stop coming.
Me- All win
DB- Dumb bitch
First call of the day as well...
Me- <opening speil>
DB- Yea, I'd like to place an order.
Me- Ok, fantastic. I can see from your record here that you have asked before about ordering a part.
DB- Yeah.
Me- I see that the part is currently out of stock, so I would be happy to place a backorder on that for you now. You won't get charged until it ships to you and you can cancel at any point up until then.
DB- Argh... that's what they said last time! You mean none have come in??? (she called like 2 days ago) Well, who are your stock people?? This is really terrible, I mean, do you know when the next order is in? Why would you just let something run out???
Me- I'm sorry, I myself do not work on the stock side of things. Our options at this point are to place an order, and you will not be charged until it ships, or you may call back in a few weeks to see if it has come into stock.
DB- Fine. If you are just going to be difficult, lets just make the order now. I can't believe you people.
Start out how you mean to go on...
Being a girl in tech support, you sometimes get idiots that think girls can't do tech support. Usually guys who have a complex about a woman knowing more about technology than they do.
Me- How much of this am I expected to take?
SW- Sexist Wanker
Me- <opening speil, which includes the words 'tech support'>
SW- Oh hi, sweety. I am looking for some technical support. Could you put me through to the right department? I must have come through on the wrong line.
Me- Well, sir, if it is tech support you need, you are through to the right place. How can I help?
SW- <proceeds to tirade about an issue not related to anything covered by the warranty>
Me- Ok, sir, I'm sorry to hear about that. That wouldn't be covered by your warranty so we wouldn't be able to send an engineer. I can walk you through some troubleshooting to see if we can get this fixed by phone, or if you aren't happy you can always talk to the store you got it from to see if they can offer you other options.
SW- Well, honey, frankly I don't think you are qualified to say anything like that. What do you know about this anyway? I bet you aren't even a technician but just some idiot at a call centre. Let me explain this slowly <explains a really convoluted and WRONG cause for his non-fault>
Me- Well, sir, if you believe you know what the issue is, and you think I'm not suitably qualified to help, I don't know what more we can accomplish here.
SW- How about you have someone call me back who knows something. Have HIM call me later, sweety, because we're getting nowhere. I'll be expecting that call. Thanksgoodbye *click*
So I emailed the case number to one of my pals, who will call back and pwn the guy as a favour to me.
Bullshit tolerance malfunction...
Oh, and they keep coming and coming and coming...
Me- La la la
SC- Garden Variety
Me- <opening spe...
SC- Now you just shut up and listen a minute. I have been on hold for 5 DAMN MINUTES. None of this rubbish, no name, no details. I just have a simple question.
Me- (if they have to say that, it never is) OK, if it is a quick query then go ahead.
SC- <explains really bad fault, something that needs an engineer>
Me- Ok, from what you've said, it sounds like there is a serious fault. If your product is still under warranty, we could arrange an engineer to come out and fix that for you free of charge. For that I would need to take your details and your receipt details.
SC- NO! I don't have time for that. You've got my number on your screen, you should be able to figure it out from there.
Me- Actually, you're number doesn't com....
SC- Ok, so can you guarantee someone will be out tomorrow?
Me- Ma'am, I am not able to confirm anything until I take your details and arr...
SC- Great. I'll be expecting you tomorrow. Thanks! Bye! *click*
Whiskey tango foxtrot?
How much you wanna bet she calls back in a rage fest tomorrow when no one has come out?
Ahhh... feels so much better to purge.
Between this male chauvinist pig and the "no time for details" idiot, you could rake in a fortune on Asshole Tax if your boss would let you charge it!
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