2 customers with identical complaints. One was a good cust, one turned into a bad one. I accidentally overcharged both customers, and both of them said "I think you may have overcharged me. I ordered the same thing last week and it was less money." And they were both correct as I realized my mistake. So far so good. But here is where they differ. After I tell the BC "You know, you're right," he continues to berate me for like 5 minutes about how it wasn't right that he was overcharged for something, and that it isn't fair to waste his time over a mistake. The GC leaves it at "it was less money last time" and says nothing else to me as I correct the errors.
Both had valid complaints, but only one went about it the right way. If the BC had simply left it at his explanation as to why I was wrong, I would not be writing this story.
As an aside, this is curious. Has anyone else noticed that whenever someone says "I think you may have overcharged me" (in a polite tone) they're usually correct and when they say "This is wrong" (in a rude tone) theyre usually wrong?
Both had valid complaints, but only one went about it the right way. If the BC had simply left it at his explanation as to why I was wrong, I would not be writing this story.
As an aside, this is curious. Has anyone else noticed that whenever someone says "I think you may have overcharged me" (in a polite tone) they're usually correct and when they say "This is wrong" (in a rude tone) theyre usually wrong?
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