This happened some time ago when I was at Staples.
Guy called in (he had a thick middle-eastern accent, not that it matters) asking if we had the Palm Vx in stock, which had just been replaced by the then-new m500.
SC: I'm looking for the Palm Vx, the blue one.
Me: I'm sorry sir, they're discontinued and are replaced by the m500 which we have.
SC: So you don't have them in stock?
Me: No. As a said, we only have the m500's and they only come in silver. The Vx's are no longer made.
SC: That is not acceptable. You have to have them in stock!
Me: Sir this location has no more Vx's of any color. If you want I can check another store....
SC: (cuts me off). I want to speak to your supervisor!
Me: OK.
Well, my sales manager gets on the line. The guy tells him he was talking about the m500 and that "our store is full of idiots."
Sales manager looks at me, asking why would talk like that to a customer. I said, "Huh? He said repeatedly he was looking for the blue edition Vx, not the m500."
He said, "How do I know you're not lying about it?"
At that point I just gave up.
Guy called in (he had a thick middle-eastern accent, not that it matters) asking if we had the Palm Vx in stock, which had just been replaced by the then-new m500.
SC: I'm looking for the Palm Vx, the blue one.
Me: I'm sorry sir, they're discontinued and are replaced by the m500 which we have.
SC: So you don't have them in stock?
Me: No. As a said, we only have the m500's and they only come in silver. The Vx's are no longer made.
SC: That is not acceptable. You have to have them in stock!
Me: Sir this location has no more Vx's of any color. If you want I can check another store....
SC: (cuts me off). I want to speak to your supervisor!
Me: OK.
Well, my sales manager gets on the line. The guy tells him he was talking about the m500 and that "our store is full of idiots."
Sales manager looks at me, asking why would talk like that to a customer. I said, "Huh? He said repeatedly he was looking for the blue edition Vx, not the m500."
He said, "How do I know you're not lying about it?"
At that point I just gave up.
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