...it does NOT work that way!
Had a call come across with the indication that the call needed to be worked ASAP. As usual, our member was upset with service time and was demanding service sooner. We will only escalate these calls if the member is angry ...with no promises other than someone will look into the situation. Those "someones" are folks in my department.
Call was for a key make on a 2000 Dodge Intrepid. Keys for cars are no longer as simple as making keys for, say, your house. You can't just pop 'em in a machine...wham, bam, thank you ma'am - here' s your key. No. Newer cars, I'd say in the last ten years (or more) have computer chips in them. Not ALL of them, but a damn good number of them. This means, the locksmiths cannot merely make keys...but they have to PROGRAM them or your car WILL NOT START.
This hose beast not only would not allow me to completely explain this, but just was convinced I had no idea what I was talking about.
Now, in her defense...brief defense, the station who had the call was being a bit greedy...but not that much...like any other business that provides a service...they can charge whatever they damn well please ....especially on a Sunday, the day after a holiday.
Here's a brief synopsis of the conversation:
ME: Ma'am, unfortunately, I was unable to secure you faster service. I checked a 50 mile...
SC: I've already been waiting an hour and I'm being told I have to wait 2 more hours!?!!!?
ME: I apologize, I searched a 50 mile radius and this is the best time we can find. Also, the station wanted me to let you know that the cost will be an additional $100 out of pocket after the membership coverage....
SC: WHAT!?!?!? I don't have that kind of money! I have to wait longer and NOW I have to pay!
ME: Ma'am, if you pay cash, there is a 25% discount and it would only be $75. Your membership covers $100 of the services, this is ....
SC: I was told this would be COMPLETELY covered! Why the hell does it cost $100 to make a key!?!?!
ME: <Actually it's almost $200 bitch but your membership is covering $100 of it!> Ma'am newer cars have transponders in them that need...
SC: I DON'T WANT ONE OF THOSE! I JUST WANT A REGULAR KEY!
ME: Ma'am...your keys maybe programmed in order to start your vehicl...
SC: I just want a key! How can it be $100 when keys cost $1 to make?!??!
ME: Maybe a HOUSE key costs $1 to make...but keys for cars have to be programmed in order to work in...
SC: I JUST NEED A REGULAR KEY!
ME: Ma'am...cars don't...
SC: I have to wait with my kids for over two hours! I have to get my kids home to bed! Now, I have to wait AND pay $100. I was told this was covered!
ME: I apologize that you were informed this, however, it is not the case. Your membership...
SC: GIVE ME YOUR SUPERVISOR! I am NOT paying $100 when keys ONLY cost $1!!!!!!!!!!!!!
ME: Yes, ma'am!
Fuck you! My supervisor can have you! March your ass down to Ace Hardware and get your fucking $1 key made Ms. Spechul Fucking Snowflake!
This call happened right before my break...I just checked on it again and the list off comments for documentation is OUTRAGEOUS. A supervisor here OKAYed the member getting $150 covered by us!?!?!? A station that I called earlier for faster service that gave me a really long ETA all of a sudden can get there much quicker. The call still hasn't been resolved and it came in over three hours ago.
I love my job! I love my job! I love my job! I love my job!
Had a call come across with the indication that the call needed to be worked ASAP. As usual, our member was upset with service time and was demanding service sooner. We will only escalate these calls if the member is angry ...with no promises other than someone will look into the situation. Those "someones" are folks in my department.
Call was for a key make on a 2000 Dodge Intrepid. Keys for cars are no longer as simple as making keys for, say, your house. You can't just pop 'em in a machine...wham, bam, thank you ma'am - here' s your key. No. Newer cars, I'd say in the last ten years (or more) have computer chips in them. Not ALL of them, but a damn good number of them. This means, the locksmiths cannot merely make keys...but they have to PROGRAM them or your car WILL NOT START.
This hose beast not only would not allow me to completely explain this, but just was convinced I had no idea what I was talking about.
Now, in her defense...brief defense, the station who had the call was being a bit greedy...but not that much...like any other business that provides a service...they can charge whatever they damn well please ....especially on a Sunday, the day after a holiday.
Here's a brief synopsis of the conversation:
ME: Ma'am, unfortunately, I was unable to secure you faster service. I checked a 50 mile...
SC: I've already been waiting an hour and I'm being told I have to wait 2 more hours!?!!!?
ME: I apologize, I searched a 50 mile radius and this is the best time we can find. Also, the station wanted me to let you know that the cost will be an additional $100 out of pocket after the membership coverage....
SC: WHAT!?!?!? I don't have that kind of money! I have to wait longer and NOW I have to pay!
ME: Ma'am, if you pay cash, there is a 25% discount and it would only be $75. Your membership covers $100 of the services, this is ....
SC: I was told this would be COMPLETELY covered! Why the hell does it cost $100 to make a key!?!?!
ME: <Actually it's almost $200 bitch but your membership is covering $100 of it!> Ma'am newer cars have transponders in them that need...
SC: I DON'T WANT ONE OF THOSE! I JUST WANT A REGULAR KEY!
ME: Ma'am...your keys maybe programmed in order to start your vehicl...
SC: I just want a key! How can it be $100 when keys cost $1 to make?!??!
ME: Maybe a HOUSE key costs $1 to make...but keys for cars have to be programmed in order to work in...
SC: I JUST NEED A REGULAR KEY!
ME: Ma'am...cars don't...
SC: I have to wait with my kids for over two hours! I have to get my kids home to bed! Now, I have to wait AND pay $100. I was told this was covered!
ME: I apologize that you were informed this, however, it is not the case. Your membership...
SC: GIVE ME YOUR SUPERVISOR! I am NOT paying $100 when keys ONLY cost $1!!!!!!!!!!!!!
ME: Yes, ma'am!
Fuck you! My supervisor can have you! March your ass down to Ace Hardware and get your fucking $1 key made Ms. Spechul Fucking Snowflake!
This call happened right before my break...I just checked on it again and the list off comments for documentation is OUTRAGEOUS. A supervisor here OKAYed the member getting $150 covered by us!?!?!? A station that I called earlier for faster service that gave me a really long ETA all of a sudden can get there much quicker. The call still hasn't been resolved and it came in over three hours ago.
I love my job! I love my job! I love my job! I love my job!
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