For those that work on the telephones, do you ever get a customer that makes you want to get up and puke in the middle of the call? I had one of those just today. I work in internet support and everyday, we deal with people who have issues connecting to the internet, or those who have e-mail issues. This woman called in, very nice and all, stating she could not connect (snort! snort!). It took five times of telling her how to access her internet connection. Why? Because of snort! snort! the whole time. As I was speaking to her and telling her how to set it up, she would snort over my answers. And, upon looking at this woman's history, other reps asked her to call back when she had a better connection on her phone. They either didn't want to listen to her snorting anymore, or the woman was actually convinced her phone was the issue!
Thankfully, I have much more patience for these type of people. Yes, I was getting agiated with the constant snort! snort! she was doing on the call, but I still felt good about giving good customer service when she (finally) got her connection made.
Now, if you all will excuse me, after that call, I have to go
Thankfully, I have much more patience for these type of people. Yes, I was getting agiated with the constant snort! snort! she was doing on the call, but I still felt good about giving good customer service when she (finally) got her connection made.
Now, if you all will excuse me, after that call, I have to go
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