I hate sample Mondays

[McGoddess09]

So, every Monday, we do free samples of iced and hot mochas. FREE.

My coworker, Cocina, was doing the opening spiel of "Hi. We have free mocha samples. Would you like one?"

One guy. Did not appreciate it.

He drove up to the window and started ranting and raving about it.

SC: "You guys need to realize that you need to stop trying to sell us crap and pushing us."

Me: "I'm sorry, but we are just doing our jobs."

SC:"I know, but still."

Me: "Because if we don't do it, we get in trouble."

SC: "I'm just sick of everywhere I go, they have to try to push me to get this or that. If the customers want it, they will get it."

Me: "Sir. It was a free sample. That's all. Free."

Blah blah blah blah. How about I come to your work,sir, and tell you how you should do your job? HM?

Besides, it was FREE. It was a FREE SAMPLE. We weren't trying to push you to BUY. We were letting you know that we are giving you a small size of our caffeinated product for free if you so wish.

I am so glad that I have tomorrow off. I don't have to deal with 50 cent hotcake day. Yes. 50 cents. You have to come in (not DT) and only one per person.

[BusBus]

Couldn't resist

[Irving Patrick Freleigh]

I think BusBus needs her ass kicked.

[mikoyan29]

SC sort of has a point but he's directing at the wrong person. Personally, I hate the drive thru announcement that sounds like a person on the other end and you start ordering and hear, "Can you wait a moment?". What marketing genius thought that was a good idea in the first place? It's bad enough that we had to push the fries....now they get people in a pissy mood before the order starts.

[BusBus]

I think BusBus needs her ass kicked.

you're just cross because you didn't think of it first

[McGoddess09]

SC sort of has a point but he's directing at the wrong person. Personally, I hate the drive thru announcement that sounds like a person on the other end and you start ordering and hear, "Can you wait a moment?". What marketing genius thought that was a good idea in the first place? It's bad enough that we had to push the fries....now they get people in a pissy mood before the order starts.

Ours isn't like that. We have to use our own voices for the announcement.

[friendofjimmyk]

Gah! Free stuff! I understand why places do it - to see if their customers would like it and purchase it on thier next visit...

The restaurant I started working for has told us recently that there is a new way to greet our tables...the offer of free alcohol. We are supposed to point out our wine list, ask if they'd like to sample anything...bring them a glass, with bottle in hand...pour them the sample, if they like it - you are there with bottle in hand to sell it to them. We also have two frozen drink machines that we are supposed to - well - MANDATED to offer samples of.

Its one thing to offer samples of non-alcoholic beverages...but offering free samples of alcoholic beverages crosses my lines of good taste. ESPECIALLY since the wines we have are the shittiest wines EVAH. (When I drank, I loved me some wine and knew quite a bit about it - it hasn't changed much since I stopped drinking)

[BlaqueKatt]

The restaurant I started working for has told us recently that there is a new way to greet our tables...the offer of free alcohol.

Oh gosh-the garden of olives does that-I hate it-Most wine gives me a migraine(due to the sulfides), plus they don't card for the "sample wine" but when I do order an alcoholic beverage-they ask for ID. Wait a second ago you were ready to pour me a glass of wine, now that I've refused I somehow look younger......

[South Texan]

Personally, I hate the drive thru announcement that sounds like a person on the other end and you start ordering and hear, "Can you wait a moment?".

Add my name to the list of those who hate that automated greeting as well.

This SC, however, obviously never heard of "no, thank you", the proper response whenever one is offered something that one does not want to accept. If the person making the offer insists upon the offer being accepted, THEN there is cause for a little vinegar in the response. Here, though, it looks like the SC was in a crappy mood to begin with and this offer gave him the focus for all his foulness.

[XCashier]

This SC, however, obviously never heard of "no, thank you", the proper response whenever one is offered something that one does not want to accept.

Exactly. The person wearing the nametag does not make the policies. If you're seriously that offended by a free sample, talk to Corporate about it.

Nah, the SCs are too lazy to do that. It's so much easier to bully the front line person.

[Mordecai]

Wow, he got offered a free sample and considered that something to get angry about? It's FREE. I'd be happy if I was offered a free drink, regardless if I wanted it or not.

[blas]

Katt, that happens to me at the Olive Garden as well, too!

I'm a wine snob myself.....so it's not like I ever take them up on it, but for the life of me, I can never figure out why they are practically pouring me a sample before I even answer, and then card me when I actually order a daquiri.

[tropicsgoddess]

Exactly. The person wearing the nametag does not make the policies. If you're seriously that offended by a free sample, talk to Corporate about it.

Nah, the SCs are too lazy to do that. It's so much easier to bully the front line person.

Yeah, the corptards are the ones that MAKE us push the sales or our asses/jobs are on the line. Ugh I hate that. Worse is the lame ass pitches (some of them) make us use. Sheesh, I've never heard of an SC getting their panties in a bunch over an employee pushing free samples! SCs flock in droves the minute they hear that something is free.

[mikoyan29]

Exactly. The person wearing the nametag does not make the policies. If you're seriously that offended by a free sample, talk to Corporate about it.

Nah, the SCs are too lazy to do that. It's so much easier to bully the front line person.

But Corporate folks wear a suit, just like they do...OR something like that. It's much easier to bully the person wearing the uniform and not the person that makes the policies.

And seriously..."No thank you" goes a long way.....

[Mongo Skruddgemire]

I don't know why people go postal over offers of free samples.

1. They're free - It's not like anyone is forcing you to buy the product. It's not an upsell, it's just a chance for you to try something that you might not have otherwise not wanting to waste the money on something you might not like.

2. It's their job - Corporate will break a foot off in their ass if they don't say the magic phrase of the day

3. Use simple goddamn courtesy - Honestly how hard is it to just say "No, not interested"?

When I go through a drive through or a line and I hear "Hi, welcome to [fast food joint]! Would you like to try our [food item]?" I simply say "No thanks, could I please have a [different food item]..."

The only time I have ever kirked out was the time I had to deal with one really pushy twit who was trying to push the upsell item and wouldn't take no for an answer. I drove off and went somewhere else.