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Double teamed by SCs...good grief!

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  • #16
    My manager, who before getting into retail was an attourney, explained to me that sale of goods, etc, is governed by the Uniform Commercial Code. Part of that is about the listed price of things. By how she explained it, yes, the woman was legally entitled to getting the sale price (joining everyone else on there's no need to be a bitch about it). If you have a sign for a sale price, you have to honor it as long as it's posted. I do believe that if there is an actual DATE on the sign, you're in the clear, since said sign clearly communicates when the sale is. That's why whenever I make signs for sales at work, I always but the days on them, so that we're not stuck with it in case someone forgets to take it down.
    My webcomic is called Sidekick Girl. Val's job is kinda like retail, except instead of corporate's dumb policies, it's the Hero Agency, and the SC's are trying to take over the world.

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    • #17
      Quoth jjllbb View Post
      My store had a lady come in around Christmas and STEAL one of our sale signs and came back in in Febuary, put it back on the shelf for the item and then demanded she get that price when she got to the register sweetly insisting that there's a sign there with that price!!!!!

      My CW Marianne who does the pricing and signing said she's not perfect, but there was NO way she missed this sign from two months ago!

      Of course she got the sale though.

      If giving the lowest price on the sign is a law is there some type of law for when people steal those signs or try to switch them to get fraudulent sales? There should be.
      If you were able to prove that she brought the sign in (via surveillence cameras and such) then yes, you would have been able to deny the discount, sneaky on her part tho. Clever lil SC......

      Quoth Jetfire View Post
      The Canadian law is that you get the first item for Free (up to 10$) or 10$ off the price (if it's over 10$) and any subsequent items at the cheaper price.

      I used that guideline just a couple of weeks ago for the second time ever. (First time was about 7 years ago when I caught an expired sale sign on a shelf at Shopers Drug Mart for something I was considering buying). Superstore had an end (facing the cashiers) with Granola Bars: 9.50$ on the big sign over head. The top shelf and bottom shelf had the boxes of bars there, but the smaller signs said 9.68$ or something like that. And the middle shelves had cookies and other misc items that were obviously neither Granola Bars nor near the 10$ price.

      So I took a box, (intending to pay for it either way, but yes, partly hoping for the Scanning Code to take effect), and took it to one of the cashiers closest to the end with the wrong price (I usually use the U-Scan), and mentioned the price descrepency as I was checked out. Got the box for free, and the next time I was in, I saw the big sign had been corrected.
      Actually Jetfire, It not a Canadian law, it's called the 'consumer pricing acuracy something or another' and I looked into it a less than a year ago over a dispute with a customer. To sum it up, it's not a LAW it's a 'customer service program' that corporations and companies can 'opt' into. Shoppers Drug Mart and Zellers, for sure, are one of those companies. If your company has not 'opted' into it, it does not apply. Once a company has opted into it, the stores must follow the practice, which like you said is discounting the price up to $10 or something like that. It happens that my department store, along with a few other similar ones just to be sure, had not opted into this policy and did not apply. But I know for sure that its not a law, more like an optional practice. Guess who won the cust dispute?? It was TOO GOOD
      Last edited by Broomjockey; 07-16-2009, 03:54 PM. Reason: merged
      Sorry, my love cannot be bought. And if it could, you obviously don't have enough in your account to do so.

      ~Do not pass go, Do not collect $200. You lose, my friend, you lose~

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      • #18
        I guess what frustrated me is we had the sign up at the front of the store showing the sale offer and the END DATE clearly as well as the other which said "Limited time only" those two should have been enough to get across to SC that the sale was in fact over.

        However, corporate should have done the smart thing and put the dates on all the signs.

        On another note, a day after this incident, Corporate sent a memo down advising us to not price override the items anymore.
        "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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        • #19
          Quoth Fufu487 View Post
          Actually Jetfire, It not a Canadian law, it's called the 'consumer pricing acuracy something or another' and I looked into it a less than a year ago over a dispute with a customer. To sum it up, it's not a LAW it's a 'customer service program' that corporations and companies can 'opt' into. Shoppers Drug Mart and Zellers, for sure, are one of those companies. If your company has not 'opted' into it, it does not apply. Once a company has opted into it, the stores must follow the practice, which like you said is discounting the price up to $10 or something like that. It happens that my department store, along with a few other similar ones just to be sure, had not opted into this policy and did not apply. But I know for sure that its not a law, more like an optional practice. Guess who won the cust dispute?? It was TOO GOOD
          Thanks for the correction. When I was originally thinking of responding, I was also thinking "I better not say Law since it isn't a law, it's a policy."... and by the time I actually started writing, it had completely slipped my mind. My bad.

          I know that most of the stores that have opted into it, have a standard sign up, usually at the doors and/or at the checkout counters. (SDM tends to put them on the entrance/exit doors, Superstore has it under the Debit Machine). In all cases though the sign is pretty recognizable and has the same appearance in all the places I've seen outlining what is covered and how it is applied. (Now that I think of it, I can't think of any other stores I've seen it in. I'll have to check Sobeys next time I'm in, and even Wal*Mart and Zellers)

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          • #20
            At my store our policy is that if the price rings up higher than the tag, the customer gets one of that item for free. The exception to this is alcohol and cigarettes. We did have a customer throw a hissy once because an item rang up lower than the tag. Even though the poor cashier kept on telling her that the policy only applied if the scanned price was higher, she insisted that she get the item for free. Of course, the manager on duty gave in. I nearly cracked up when I saw the comment the cashier wrote on the slip as the reason for the giveaway. 'Customer was being a bitch.'
            Question authority, but raise your hand first. -Alan M. Bershowitz

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            • #21
              So the cust was getting the item for LESS than what she was expecting to pay, and insisted on getting it for free??? Just take the discount and be grateful. Sometimes I wish I still had the power.......
              Sorry, my love cannot be bought. And if it could, you obviously don't have enough in your account to do so.

              ~Do not pass go, Do not collect $200. You lose, my friend, you lose~

              Comment


              • #22
                Dutch law on this is simple (and two-fold)

                1: Every action has to be preceded by a conscious intent for it to be legal.
                2: A person of who reasonably can be expected to have had a certain conscious intent can not later claim not having had that intent.

                So, if I mark an item usually €399 for €299, it's a reasonable price and the customer has the right to it, even if it doesn't scan that way.
                If I, by mistake, mark it down from €399 to €3.99, no one can reasonably expect me to have done that intentionally, so the customer doesn't get the item for 4 euro.
                There was a lawsuit a few years ago where an on-line store accidently priced a super-size plasma TV for just $99 where it should have been €999. The store won the case.

                The same goes for offers on a time limit; every card and flyer is marked with "this offer is valid from xx to yy". No customer can expect me to have had the intent of selling at discount price after date yy.

                Normally, if we forgot to take down a sign, we just give the customer his/her discount and take the sign down after that. The company still makes a profit on discounted items and we all get paid by the hour anyway. Not worth making a fuss and losing the customer over.

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