Five minutes before closing, some woman comes through the drive and orders a chocolate shake. Co-worker makes it and hands it to the woman. She takes a sip and hands it back to co-worker.
Lady: "This doesn't taste like a milkshake."
CW: "Um...ok. I can make you a new one if you want."
Lady: "Yes, please."
Co worker remakes the milkshake. This time, she adds a little more chocolate to the soft serve. I should mention that we don't have a machine that spews out ice cream in milkshake form. We have softserve ice cream. We just add a little milk to it, then use a shake mixer to mix it.
CW: "Here you go, sorry about that."
Lady: *takes sip* "This milkshake tastes like milk."
CW: "Well...we add a little milk to it so we can mix it better."
Lady: "Can you make another one without using milk?"
CW: "That's really the only way we have to make shakes."
Lady: "Can I speak to a manager?"
Co-worker grabs me from my till balancing.
Me: "Can I help you?"
Lady: "Yeah, that girl has made me two milkshakes. The first one didn't taste like a milkshake (again, ) and the other one tastes like milk."
Me: "Well, I'm not too sure what to say about the first shake she made, about the second, it's normal to taste a little milk. That's how we make the shakes."
Lady: "Yeah, I asked her to make a shake without using milk and she said she can't."
Me: "We...can't. We have to add milk or the softserve we use won't get creamy."
Lady: "Can't you make one without milk or softserve?"
Me: "Well...no. We only have softserve ice cream."
Lady: "It isn't hand dipped?"
Me: "No, it's soft serve ice cream. It isn't hand dipped, and we can't make a milkshake without using milk. It won't work otherwise."
Lady: "Can I just have my money back? *sips shake*
Me: "Can I have that shake back?"
Lady: "I still want it."
Me: "Then no."
Lady: "But it's not how I wanted it."
Me: "But you say you'll drink it anyway."
Lady: "I didn't want it this way. I wanted a milkshake."
Me: "And you got one. Almost 15 minutes ago."
Lady: "It's not a milkshake. It's softserve ice cream and milk. I wanted a shake from a milkshake machine."
Me: "And a second ago you were wanting a shake made of hand dipped ice cream and milk."
Lady: "And now I'm settling for this thing. I just want my money back."
Me: "I'm sorry, but you've just used up all the patience I've allotted you for the day. We're closed now. Goodbye." *closes drive through window and locks it*
This post may only take a good 5 minutes to read, but believe me, 9:17 when the conversation ended. And she stayed in the drive through, staring in at all of us and knocking on the window at least twice for about 5 minutes after.
Lady: "This doesn't taste like a milkshake."
CW: "Um...ok. I can make you a new one if you want."
Lady: "Yes, please."
Co worker remakes the milkshake. This time, she adds a little more chocolate to the soft serve. I should mention that we don't have a machine that spews out ice cream in milkshake form. We have softserve ice cream. We just add a little milk to it, then use a shake mixer to mix it.
CW: "Here you go, sorry about that."
Lady: *takes sip* "This milkshake tastes like milk."
CW: "Well...we add a little milk to it so we can mix it better."
Lady: "Can you make another one without using milk?"
CW: "That's really the only way we have to make shakes."
Lady: "Can I speak to a manager?"
Co-worker grabs me from my till balancing.
Me: "Can I help you?"
Lady: "Yeah, that girl has made me two milkshakes. The first one didn't taste like a milkshake (again, ) and the other one tastes like milk."
Me: "Well, I'm not too sure what to say about the first shake she made, about the second, it's normal to taste a little milk. That's how we make the shakes."
Lady: "Yeah, I asked her to make a shake without using milk and she said she can't."
Me: "We...can't. We have to add milk or the softserve we use won't get creamy."
Lady: "Can't you make one without milk or softserve?"
Me: "Well...no. We only have softserve ice cream."
Lady: "It isn't hand dipped?"
Me: "No, it's soft serve ice cream. It isn't hand dipped, and we can't make a milkshake without using milk. It won't work otherwise."
Lady: "Can I just have my money back? *sips shake*
Me: "Can I have that shake back?"
Lady: "I still want it."
Me: "Then no."
Lady: "But it's not how I wanted it."
Me: "But you say you'll drink it anyway."
Lady: "I didn't want it this way. I wanted a milkshake."
Me: "And you got one. Almost 15 minutes ago."
Lady: "It's not a milkshake. It's softserve ice cream and milk. I wanted a shake from a milkshake machine."
Me: "And a second ago you were wanting a shake made of hand dipped ice cream and milk."
Lady: "And now I'm settling for this thing. I just want my money back."
Me: "I'm sorry, but you've just used up all the patience I've allotted you for the day. We're closed now. Goodbye." *closes drive through window and locks it*
This post may only take a good 5 minutes to read, but believe me, 9:17 when the conversation ended. And she stayed in the drive through, staring in at all of us and knocking on the window at least twice for about 5 minutes after.
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