I am sure this isn't just a phone operator's issue, but why don't SC's get the the point quicker sometimes?
1. I do NOT want to know why you are booking your reservation. I don't care all that much about your great Aunt Edna, that you've never been here & why not, the vast details of your planned vacation. As much as it sounds like I am a sweet lady, in the back of my head I am screaming at you to go away.
2. Don't call & then have to keep asking another mysterious person in the room what kind of room etc they want. You will end up giving the phone to them... If not I sometimes have the lady who is talking to both me & the mysterious other person & then yells at me that they weren't speaking to me. Cover the damn phone for a second then. (I know far too many of you have had situations similar to this.)
3. I don't want to hear about your horrible last stay here or any place from 8 years ago. Shit happens. We do our best to make a stay perfect, so stop acting like you are the FBI and I have personally committed a federal crime. Why are you still going? It's like people want to force me to argue with them!
4. Don't start telling me all of the details of your coming stay with us & THEN FINALLY mention that before (it's now 430am and I have no shuttle driver) 5am you just drove in and are leaving your car here & need a ride to the airport when you get here. Crap. Cuz I had nothing written down & NO DRIVER. So, I told them I had to have the breakfast lady take them at 5am and I would have to make the breakfast. They said that they called last week & spoke to...well someone they don't remember who & they said we would bring them ANYTIME or pay for a taxi for them. Then they asked if we had breakfast ready at 5am? I told them that is when the breakfast hostess prepares the food... (No, there is no cooking. The lucky hostess comes & waves her wond & *BING* breakfast is cooked & prepped itself!) I told them that since we didn't have anyone written down needing that, we just didn't have a driver until 5am and need to call the taxi service ahead of time normally. (I will take this moment & thank...whoever for not writing down these people so we could have tried to be prepared!) No surprise, they called & said they would just pay to leave their car at the airport rather then wait for a driver here. ... ... super
It's been a...great week...
1. I do NOT want to know why you are booking your reservation. I don't care all that much about your great Aunt Edna, that you've never been here & why not, the vast details of your planned vacation. As much as it sounds like I am a sweet lady, in the back of my head I am screaming at you to go away.
2. Don't call & then have to keep asking another mysterious person in the room what kind of room etc they want. You will end up giving the phone to them... If not I sometimes have the lady who is talking to both me & the mysterious other person & then yells at me that they weren't speaking to me. Cover the damn phone for a second then. (I know far too many of you have had situations similar to this.)
3. I don't want to hear about your horrible last stay here or any place from 8 years ago. Shit happens. We do our best to make a stay perfect, so stop acting like you are the FBI and I have personally committed a federal crime. Why are you still going? It's like people want to force me to argue with them!
4. Don't start telling me all of the details of your coming stay with us & THEN FINALLY mention that before (it's now 430am and I have no shuttle driver) 5am you just drove in and are leaving your car here & need a ride to the airport when you get here. Crap. Cuz I had nothing written down & NO DRIVER. So, I told them I had to have the breakfast lady take them at 5am and I would have to make the breakfast. They said that they called last week & spoke to...well someone they don't remember who & they said we would bring them ANYTIME or pay for a taxi for them. Then they asked if we had breakfast ready at 5am? I told them that is when the breakfast hostess prepares the food... (No, there is no cooking. The lucky hostess comes & waves her wond & *BING* breakfast is cooked & prepped itself!) I told them that since we didn't have anyone written down needing that, we just didn't have a driver until 5am and need to call the taxi service ahead of time normally. (I will take this moment & thank...whoever for not writing down these people so we could have tried to be prepared!) No surprise, they called & said they would just pay to leave their car at the airport rather then wait for a driver here. ... ... super
It's been a...great week...
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