Me: Welcome to Bank, how may I help you?
SC: I filed a claim and got the money back but you only refunded one of the two overdraft fees.
Me: I apologize for the inconvenience, I'll be more than happy to assist you. ::Verifies customer:: I show here that we refunded two overdraft fees on the 20th.
SC: No you didn't.
Me: Yes we did.
SC: Hold on I'm pulling to the side of the road. I'm logging in to my account online. I'm checking right now. I only show one refund.
Me: On the 20th, your balance was XXX.XX, then it goes up to XXX.XX and then it goes up to XXX.XX. Those are the two refunds.
SC: There's only one refund.
Me: I'm looking at the screen now and I see two.
SC: I only see one.
Me: I would suggest you check your account on a regular PC, the phone seems to have limited information.
SC: ::Furious:: I HAVE AN IPHONE. IT CAN SHOW ANYTHING. There's only one refund.
Me: Then I would suggest you go inside a branch and we can print out a list of transactions that show the two refunds.
SC: *#$&@^#$&#*$&#*#*@*@
Me: Do you have any other question for me?
SC: NO SHUT UP !!!!!!!!!
Me: Thank you for calling Bank <click>
SC: I filed a claim and got the money back but you only refunded one of the two overdraft fees.
Me: I apologize for the inconvenience, I'll be more than happy to assist you. ::Verifies customer:: I show here that we refunded two overdraft fees on the 20th.
SC: No you didn't.
Me: Yes we did.
SC: Hold on I'm pulling to the side of the road. I'm logging in to my account online. I'm checking right now. I only show one refund.
Me: On the 20th, your balance was XXX.XX, then it goes up to XXX.XX and then it goes up to XXX.XX. Those are the two refunds.
SC: There's only one refund.
Me: I'm looking at the screen now and I see two.
SC: I only see one.
Me: I would suggest you check your account on a regular PC, the phone seems to have limited information.
SC: ::Furious:: I HAVE AN IPHONE. IT CAN SHOW ANYTHING. There's only one refund.
Me: Then I would suggest you go inside a branch and we can print out a list of transactions that show the two refunds.
SC: *#$&@^#$&#*$&#*#*@*@
Me: Do you have any other question for me?
SC: NO SHUT UP !!!!!!!!!
Me: Thank you for calling Bank <click>
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