I was working on the service desk today, it was crazy busy, I was lined up about 7-8 deep in my line and all 5 lines of the phones going nuts. Most of my customers were really sweet and had no problem with the wait as they could see I was working my butt off. Then I had the crazy phone lady.
She was about mid-6o's and had no patience. She wanted to return a phone which she had since late September early / October, which would make it way past our 30 day return policy. When I told her that there was nothing i could do, that in fact she would have call the manufacture, she flipped out and started yelling at me, nothing new, yelling customers doesn't bother me anymore. But instead of asking for a manager and talking about the situation like and adult she decided to throw a fit and THROW the phone at me, telling me to take it and shove it and that she wanted all her cards cancelled, (note that she never even gave me her name to cancel them, or even give me the chance to tell her that she would have to cancel the cards herself as I am not authorized to cancel them before she stormed off). The customers I had right after her were really sweet though and almost made up for her suckyness.
However when I was telling some of my co-workers about "this crazy lady I had who flicked a phone at me and demanded I cancel her cards" she was standing RIGHT behind me (I never saw her until after I was done telling them). From the look on her face she knew I was talking about her, I ran up to the staff room and hid out there for a while.
She was about mid-6o's and had no patience. She wanted to return a phone which she had since late September early / October, which would make it way past our 30 day return policy. When I told her that there was nothing i could do, that in fact she would have call the manufacture, she flipped out and started yelling at me, nothing new, yelling customers doesn't bother me anymore. But instead of asking for a manager and talking about the situation like and adult she decided to throw a fit and THROW the phone at me, telling me to take it and shove it and that she wanted all her cards cancelled, (note that she never even gave me her name to cancel them, or even give me the chance to tell her that she would have to cancel the cards herself as I am not authorized to cancel them before she stormed off). The customers I had right after her were really sweet though and almost made up for her suckyness.
However when I was telling some of my co-workers about "this crazy lady I had who flicked a phone at me and demanded I cancel her cards" she was standing RIGHT behind me (I never saw her until after I was done telling them). From the look on her face she knew I was talking about her, I ran up to the staff room and hid out there for a while.
Comment