Setting: We are super short-handed. Not only do people just stop showing up for work but we were already bare-boned with a crew due to the shitty economy. I work in a hotel. This DOES NOT work very well. I was folding towels and watching the desk. We have so much dirty laundry...it's just wrong. So, I was trying to help out our one lowly laundry lady because all weekend no laundry was done what-so-ever.
I had forgotten that there was a shuttle to the airport at 6am. Our laundry lady is working her tail off already, so that is a no. Our Maintenance guy is here...but 1)he can't drive the shuttle until he has a Montana licence and 2)he refuses to drive the shuttle. Then, there is the breakfast lady. Breakfast starts at 6am and is in the lobby. We had at least 20 people already starting to eat at 550am and more people were already coming down. I am the only person who is able to run the desk. So...the only person that could take the shuttle was our breakfast lady... So, because of the rush I am running the desk & the breakfast. I am refilling things & running the oven. I had one lady who needed a key for her room, she was nice.
Okay it's 6am, and my shift usually ends at 6. Because of the bare-boned staff and the fact that we lost 2 front desk people in a day, our Asst GM is working mornings. Well, she is always at least 25 minutes late EVERY DAY. So, I am rushed. I texted her to tell her to get here cuz we are slammed.
Here comes the SC, of flipping course! SC is a "lady".
SC: (I have my hands full of yogurts and various other things) Do you think if you come past a box this morning I could get it?
Me: Um....yeah I am not the breakfast hostess, I am at the desk. But I can pass on the message. I know she doesn't have any this morning because she threw all of hers out yesterday.
SC: Well, how about when she opens up her supplies?
Me: Well, she got her shipment yesterday and I don't think she gets one today...
SC: *stares at me*
Me: Sure sorry, you could try back later. (I wonder in & out of the pantry getting food items etc, she smiles at me at some point, goes outside...not the end, oh no...)
SC: *I am now at the desk and she is passing by* How about that box? I need to ship something out!
Me: Yeah I dunno (I am sweating & prolly sound a bit stress/busy. Asst Manager got there early for her & is standing at the desk) I can leave a note here in case anyone sees one.
SC: A note for who? Maintenance, housekeeping, who????!!!!
Me: Well, the front desk...to spread the message...
SC: Yeah well (other same hotel brand) in (different Montana town) was actually HELPFUL when I needed a box. They got one for me quick!!!
Me: Well, I am trying to be helpful we just don't have any boxes currently...
SC: *glare, catbutt face* (Goes back outside...comes back 2 minutes later)
SC: The other hotel staff went & looked for a box in some maintenance room or something.... *glares expectantly, meanwhile there are tons of people in the lobby*
Me: Okay...well when we come past one we will save it for you. Just keep stopping back... ($%@$%@#$%#!) You need like what a medium sized box?
SC: Yeah...to ship something out...
Me: Okay...we will see here...
SC: *glare*
Me: I go behind the desk & let Asst. GM know this lady wants us to hunt her down a box like immediately. (cuz Lord knows I haven't been doing a damn thing & we aren't swamped & the world revolves around this one guest!)
Asst GM: Well, let's just give her this damn one then. *points out a box with old unused hotel credit card forms we were throwing away* Those were suposta be thrown out anyway, and I told the girls last night, and did they listen noooo (other belly aching).
Me: (I start emptying out the box, just hoping it wasn't too small for snatch from hell.) Alright, I will put it up here then.
I got the HELL outa dodge. It was 630am and that lady ruined my otherwise decent night other then breakfast bar b.s.
I am sure that box wasn't good enough for her either. There was something about this lady. Every time she approached me it was like she was get uglier & uglier looking-wise just from her EW attitude.
I had forgotten that there was a shuttle to the airport at 6am. Our laundry lady is working her tail off already, so that is a no. Our Maintenance guy is here...but 1)he can't drive the shuttle until he has a Montana licence and 2)he refuses to drive the shuttle. Then, there is the breakfast lady. Breakfast starts at 6am and is in the lobby. We had at least 20 people already starting to eat at 550am and more people were already coming down. I am the only person who is able to run the desk. So...the only person that could take the shuttle was our breakfast lady... So, because of the rush I am running the desk & the breakfast. I am refilling things & running the oven. I had one lady who needed a key for her room, she was nice.
Okay it's 6am, and my shift usually ends at 6. Because of the bare-boned staff and the fact that we lost 2 front desk people in a day, our Asst GM is working mornings. Well, she is always at least 25 minutes late EVERY DAY. So, I am rushed. I texted her to tell her to get here cuz we are slammed.
Here comes the SC, of flipping course! SC is a "lady".
SC: (I have my hands full of yogurts and various other things) Do you think if you come past a box this morning I could get it?
Me: Um....yeah I am not the breakfast hostess, I am at the desk. But I can pass on the message. I know she doesn't have any this morning because she threw all of hers out yesterday.
SC: Well, how about when she opens up her supplies?
Me: Well, she got her shipment yesterday and I don't think she gets one today...
SC: *stares at me*
Me: Sure sorry, you could try back later. (I wonder in & out of the pantry getting food items etc, she smiles at me at some point, goes outside...not the end, oh no...)
SC: *I am now at the desk and she is passing by* How about that box? I need to ship something out!
Me: Yeah I dunno (I am sweating & prolly sound a bit stress/busy. Asst Manager got there early for her & is standing at the desk) I can leave a note here in case anyone sees one.
SC: A note for who? Maintenance, housekeeping, who????!!!!
Me: Well, the front desk...to spread the message...
SC: Yeah well (other same hotel brand) in (different Montana town) was actually HELPFUL when I needed a box. They got one for me quick!!!
Me: Well, I am trying to be helpful we just don't have any boxes currently...
SC: *glare, catbutt face* (Goes back outside...comes back 2 minutes later)
SC: The other hotel staff went & looked for a box in some maintenance room or something.... *glares expectantly, meanwhile there are tons of people in the lobby*
Me: Okay...well when we come past one we will save it for you. Just keep stopping back... ($%@$%@#$%#!) You need like what a medium sized box?
SC: Yeah...to ship something out...
Me: Okay...we will see here...
SC: *glare*
Me: I go behind the desk & let Asst. GM know this lady wants us to hunt her down a box like immediately. (cuz Lord knows I haven't been doing a damn thing & we aren't swamped & the world revolves around this one guest!)
Asst GM: Well, let's just give her this damn one then. *points out a box with old unused hotel credit card forms we were throwing away* Those were suposta be thrown out anyway, and I told the girls last night, and did they listen noooo (other belly aching).
Me: (I start emptying out the box, just hoping it wasn't too small for snatch from hell.) Alright, I will put it up here then.
I got the HELL outa dodge. It was 630am and that lady ruined my otherwise decent night other then breakfast bar b.s.
I am sure that box wasn't good enough for her either. There was something about this lady. Every time she approached me it was like she was get uglier & uglier looking-wise just from her EW attitude.
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