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So I come into work yesterday, and am waiting for an MOD to come to the cash office so I can get a till. The cash office is near the express register, where I see one of my newer coworkers trying to explain something to a woman. There was a big line forming, as well. Wanting to help her out so she can help the other customers, I head over to see what the problem was.
The customer had used a $4 coupon on her order, and paid in cash. The customer was demanding that $4 back in cash. CW was trying to explain to the woman that wasn't how it worked, but part of the problem was that English isn't CW's first language, and I got the impression it wasn't the customer's either.
So I get the story from CW, look at the receipt, and do the math. SC isn't owed any additional cash back, despite her claims. I explain to her that the coupons are counted as a form of payment, and can't be traded across for cash, like it seemed she was insisting we do. SC seemed to accept my explanation and left.
Shortly thereafter, I'm informed I'm covering FDLP for the night, so I head to the door to do that. Not too long after that, a customer who'd been in the express line and seen the whole thing came up to me and said, "I'm so angry with that woman with the coupon. The girl (CW) explained it to her. You explained it to her. Now she's over at the desk asking for her money." I sighed, and shrugged helplessly. "I did all I could do. Out of my hands now." The other customer agreed, thanked me for my help anyway, and left.
EC, who was working at the desk that day, comes up to the food court for her break, and confirms the SC came up, and then confirms that TC, the other desk worker, gave her the $4 anyway.
Later in the evening, I was told by a customer that there was an Indian man in the store, walking up to people, flashing them a card saying he was deaf and asking for money. I asked the customer if they'd told the desk, and they said, "No, they were busy and I'm in a hurry." So they left before I could get a better description than "Indian man," since we get a lot of people of that ethnicity in the store.
Well, JA, the MOD, went out on the floor to try to find this guy, and of course couldn't find him. LC, the FLS, even told him, "JA, he's not gonna flash his card if you're there, you're wearing a [store] badge!" We never did hear anything further about Phantom Handout Man, nor did I see anyone leaving the store that seemed suspicious. I suppose it's possible that PHM had already left the store when the customer told me about him. Then again, I tend not to take anything anyone says at face value, either, because I'm a suspicious bastard like that.
The customer had used a $4 coupon on her order, and paid in cash. The customer was demanding that $4 back in cash. CW was trying to explain to the woman that wasn't how it worked, but part of the problem was that English isn't CW's first language, and I got the impression it wasn't the customer's either.
So I get the story from CW, look at the receipt, and do the math. SC isn't owed any additional cash back, despite her claims. I explain to her that the coupons are counted as a form of payment, and can't be traded across for cash, like it seemed she was insisting we do. SC seemed to accept my explanation and left.
Shortly thereafter, I'm informed I'm covering FDLP for the night, so I head to the door to do that. Not too long after that, a customer who'd been in the express line and seen the whole thing came up to me and said, "I'm so angry with that woman with the coupon. The girl (CW) explained it to her. You explained it to her. Now she's over at the desk asking for her money." I sighed, and shrugged helplessly. "I did all I could do. Out of my hands now." The other customer agreed, thanked me for my help anyway, and left.
EC, who was working at the desk that day, comes up to the food court for her break, and confirms the SC came up, and then confirms that TC, the other desk worker, gave her the $4 anyway.
Later in the evening, I was told by a customer that there was an Indian man in the store, walking up to people, flashing them a card saying he was deaf and asking for money. I asked the customer if they'd told the desk, and they said, "No, they were busy and I'm in a hurry." So they left before I could get a better description than "Indian man," since we get a lot of people of that ethnicity in the store.
Well, JA, the MOD, went out on the floor to try to find this guy, and of course couldn't find him. LC, the FLS, even told him, "JA, he's not gonna flash his card if you're there, you're wearing a [store] badge!" We never did hear anything further about Phantom Handout Man, nor did I see anyone leaving the store that seemed suspicious. I suppose it's possible that PHM had already left the store when the customer told me about him. Then again, I tend not to take anything anyone says at face value, either, because I'm a suspicious bastard like that.
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