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This is short and more dumb than anything.
My CSR answered the phone and was speaking to someone- everything seemed fine then...
CSR: "The person on the phone wants to talk to a manager."
Me: *great heaving sigh*
Me: *picks up phone* "Thank-you for holding this is NightAngel how may I help you?"
Her: "Yeah, your employee wasn't very helpful."
Me: "Okay, so what can I do for you?"
Her: "I'm looking for a specific movie and she said you all don't carry it."
I'm thinking she said that because we don't carry it?!? What am I supposed to do about it?
Me: "Okay, I'll be happy to double check for you. What's the name of the movie?"
Her: "Crackheads Gone Wild."
Me: *stifles laughter* "No, we don't carry that- but if it'll make you feel better I'll put it in the computer and see if there is a listing."
Me: *types it in- knowing it would not be there*
Me: "No, nothing even remotely like it in the computer system."
Her: "Well, your employee wasn't very helpful and I don't think she even believes me that there is a movie called Crackheads Gone Wild."
Me: "Well, I'm sorry but in our computer system there is nothing like that."
Her: "Okay... bye."
Note how I didn't actually apologize for the CSR not believing her... heck, I didn't even believe her. Of course, now that I'm home and have Googled it I find that there really IS a movie called Crackheads Gone Wild.
Why do people think that things will magically appear if they talk to a manager anyway?
My CSR answered the phone and was speaking to someone- everything seemed fine then...
CSR: "The person on the phone wants to talk to a manager."
Me: *great heaving sigh*
Me: *picks up phone* "Thank-you for holding this is NightAngel how may I help you?"
Her: "Yeah, your employee wasn't very helpful."
Me: "Okay, so what can I do for you?"
Her: "I'm looking for a specific movie and she said you all don't carry it."
I'm thinking she said that because we don't carry it?!? What am I supposed to do about it?
Me: "Okay, I'll be happy to double check for you. What's the name of the movie?"
Her: "Crackheads Gone Wild."
Me: *stifles laughter* "No, we don't carry that- but if it'll make you feel better I'll put it in the computer and see if there is a listing."
Me: *types it in- knowing it would not be there*
Me: "No, nothing even remotely like it in the computer system."
Her: "Well, your employee wasn't very helpful and I don't think she even believes me that there is a movie called Crackheads Gone Wild."
Me: "Well, I'm sorry but in our computer system there is nothing like that."
Her: "Okay... bye."
Note how I didn't actually apologize for the CSR not believing her... heck, I didn't even believe her. Of course, now that I'm home and have Googled it I find that there really IS a movie called Crackheads Gone Wild.
Why do people think that things will magically appear if they talk to a manager anyway?
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