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We don't deliver in 30 minutes or less!
I work at The Bread Company as the catering coordinator. Our location is in a large business area with many office buildings surrounding us, we do a big business - I'm often number one in sales for our 30+ cafe district. Because we do such a big business, we normally require 24 hours notice for orders (or at least calling at some point the day before) but we will take last minute lunch orders if we're slow that day, but only for pick up. Normally, 10am - 10:30am is the "cut-off" point.
So I get this women calling for a catering order.
Mistake #1: She calls at 10:30am for a lunch for 15. I have a delivery that I'm getting ready for 11:30am and a pick-up for 11:45am.
Mistake #2: She wants it in an hour and a half (this runs into our lunch rush, impossible to get a catering order done during the lunch rush).
Mistake #3: She wants it delivered! And not just a local delivery - a delivery into downtown DC! (we're located in Arlington, VA - yes Google says it's only 8 miles, but with DC lunch rush traffic, that 8 miles can easily take over an hour there and back)
Then she gets huffy with me asking if I could recommend any other Panera's that could accomplish this impossible task. I told her no.
I work at The Bread Company as the catering coordinator. Our location is in a large business area with many office buildings surrounding us, we do a big business - I'm often number one in sales for our 30+ cafe district. Because we do such a big business, we normally require 24 hours notice for orders (or at least calling at some point the day before) but we will take last minute lunch orders if we're slow that day, but only for pick up. Normally, 10am - 10:30am is the "cut-off" point.
So I get this women calling for a catering order.
Mistake #1: She calls at 10:30am for a lunch for 15. I have a delivery that I'm getting ready for 11:30am and a pick-up for 11:45am.
Mistake #2: She wants it in an hour and a half (this runs into our lunch rush, impossible to get a catering order done during the lunch rush).
Mistake #3: She wants it delivered! And not just a local delivery - a delivery into downtown DC! (we're located in Arlington, VA - yes Google says it's only 8 miles, but with DC lunch rush traffic, that 8 miles can easily take over an hour there and back)
Then she gets huffy with me asking if I could recommend any other Panera's that could accomplish this impossible task. I told her no.
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