So this lovely lady I got to deal with myself. I got called over to Guest Service because some lady had demanded to see a manager, oh joy, the good ones always start out this way....
So I get over there and this lady, mid-thirties with 2 kids in tow, is demanding a refund on an open dvd because she thought the contents were "innappropriate". Knowing I couldn't do it according to copyright laws, I asked to see the DVD, well it was "True Blood" and the cover looks like this....

Any sane person could see that this wouldn't be an "appropriate" show by most definitions. I'll admit I nearly laughed, but I told her we couldn't take the return due to federal laws, and of course she pulls the "Can I see this in writing" and I told her to flip her receipt over where it was clearly stated. She didn't like this one bit, and demanded to then see my manager, whom I called over and they told her the same exact thing to which she grabbed the DVD and left in quite a huff.
Oh well, I wonder if she's ever heard of the concept of "renting" and item to see if you like it before actually buying....probably not.
So I get over there and this lady, mid-thirties with 2 kids in tow, is demanding a refund on an open dvd because she thought the contents were "innappropriate". Knowing I couldn't do it according to copyright laws, I asked to see the DVD, well it was "True Blood" and the cover looks like this....

Any sane person could see that this wouldn't be an "appropriate" show by most definitions. I'll admit I nearly laughed, but I told her we couldn't take the return due to federal laws, and of course she pulls the "Can I see this in writing" and I told her to flip her receipt over where it was clearly stated. She didn't like this one bit, and demanded to then see my manager, whom I called over and they told her the same exact thing to which she grabbed the DVD and left in quite a huff.
Oh well, I wonder if she's ever heard of the concept of "renting" and item to see if you like it before actually buying....probably not.
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