"But it's soooo much cheaper elsewhere!"

[Lace Neil Singer]

Grr. I hate this statement with the fury of a thousand suns. -.- This guy came into the petrol station today, and before I could even ask him what pump he was on, he went off on a diatribe where he said that the supermarket prices were ridiculously expensive, and the petrol was expensive, too and how everything was so much cheaper at Blue Stripy supermarket. -.-

It took a lot of restraint not to snap back at Mr Whinger and say, "Well, if Blue Stripy is sooo much better than here, then why the hell are you even here and buying petrol and groceries here? Why don't you just sod off to Blue Stripy and bug the people there?"

I honestly believe that people think that, on hearing the dreaded sentence, we're going to say, "What, really? We'll just have to pricematch ftw!" In any case, even if it is cheaper at Blue Stripy, the nearest one is about five miles away from the town so it's not as tho you'd save much by driving all the way there anyway. But then, that's logic; and since when did SCs apply logic? Far better to bitch and moan at the poor unfortunate cashier!

[CrazedClerkthe2nd]

A CW of mine got written up once for telling a customer flat out to go over to Wal-Mart after they complained whatever they wanted was cheaper there and wanted a price match (which we don't do).

[Lace Neil Singer]

Not sure if any supermarket over here does price matches; maybe that mythical store "Everywhere Else" does. XD

I prefer to rant at SCs inside my heads; there's no thought police! (Yet. O_o)

[ShadedWings]

Something about price matching our Store Manager did the other day...

We don't price match. As a general rule. I guess she can make exceptions for her store, but dunno.

Customer says she just bought two converter boxes over at the grocery store, and had the coupons for two more (dunno why they didn't get all four there, maybe they were out) and wanted em here. Well, ours are apparently 20$ more expensive each. So, after talking to the Store Manager a while, she agreed to price match, and rang the lady through the register herself.

Here's the kicker... The coupons take $40 per box off... and the grocery store had em at $40.. so all she had to pay was the tax, $6.60 or something.

She started complaining that she didn't have to pay tax at the other place, she got em entirely free!

Store Manager was like, "Um... there's no way, that's illegal, you would HAVE to pay tax." Lady refused to, and INSISTED that she didn't pay anything.

So, I go and call the grocery store and talked directly manager-to-manager. The manager of the grocery store says "No, I remember her she was just in, and she did NOT pay any tax." I ask why not?! "Our corporate put the prices in somehow wrong and no one has paid taxes on these things since we started selling them. Yes, it's wrong but no one has fixed it still so all we can do is just sell em that way."



So... I relay this to Store Manager and how it was a MISTAKE it was that way and it was the grocery store's fault it was that way, not a purposeful price. And she still ... waived.. the taxes.......

So basically we price matched on something that was a MISTAKE from another store. Frustrated me to no end, especially when we generally don't match anyway.

I ramble...

[Department stores *sigh*]

My response to when people claim it is a better deal or cheaper elsewhere?

"Guess you got an easy decision then dontcha?"

[Jay 2K Winger]

That happened at the wholesale club recently. Generally, our gas prices are a few cents cheaper than the nearby gas stations. (Or, at least, they're cheaper if you're a club member.)

This one day? We were actually more expensive.

Customer: "You know, the Exxon station's five cents cheaper than you guys."
J2K: "I know."
Customer: "So..."
J2K: "Nothing we can do. Our prices are set by corporate."

[Gibbo]

Grr. I hate this statement with the fury of a thousand suns. -.- This guy came into the petrol station today, and before I could even ask him what pump he was on, he went off on a diatribe where he said that the supermarket prices were ridiculously expensive, and the petrol was expensive, too and how everything was so much cheaper at Blue Stripy supermarket. -.-

It took a lot of restraint not to snap back at Mr Whinger and say, "Well, if Blue Stripy is sooo much better than here, then why the hell are you even here and buying petrol and groceries here? Why don't you just sod off to Blue Stripy and bug the people there?"

We've had that before, when some forecourts had lowered their prices but we hadn't, as we were the only one of my chain in the area and had no competition close by.

We would get people moaning about how they had driven past several garages that were cheaper than us and when any of us asked them why they hadn't gone to one of them instead of us they would reply "because I get my fuel here."

[EricKei]

he said that the supermarket prices were ridiculously expensive, and the petrol was expensive, too and how everything was so much cheaper at Blue Stripy supermarket. -.-

"Well, Siiiir, as it seems that you are doing your shopping HERE instead of over THERE, we must have you over a barrel. Everything you just picked out...? Yeah, the prices just doubled."


ShadedWings -- on the Digital TV converter boxes...Unless I am mistaken, there's no legal way to get more than two of those for any given physical address. Unless she brought a friend with her who needed some as well/brought their own cards, that might explain why the other store would not sell her more than two. They probably thought things smelled a bit fishy...

[bainsidhe]

She started complaining that she didn't have to pay tax at the other place, she got em entirely free!

Whoa there now. These were coupons, correct? Or were these the $40 gov't credit cards? Because if they were coupons, then the manager basically just gave product away for free and the store is taking a total loss. And you know...I printed off this online coupon....to get a plasma TV free. Yeah...let me just print it off of photo shop..

[tropicsgoddess]

If it's cheaper elsewhere, then why don't they go "elsewhere" then?!! Sheesh. What's the use of going somewhere that's more expensive than "elsewhere" and bitch about it?

[sms001]

My response to when people claim it is a better deal or cheaper elsewhere?
"Guess you got an easy decision then dontcha?"

I've actually said out loud "Huh. Seems like a no-brainer to me." Got the cat butt face and customer moved out of my area toward (hurr-durr) the checkout stand.