Hey everyone, ltns! Just thought I'd share a story of what happened last night regarding a couple WIC customers.
Starting this year, WIC vouchers (at least those in KY) specify either "whole milk" or "2%, 1%, 1/2%, or skim". Now, as the rest of you grocery cashiers know, on WIC orders we MUST go by the voucher and the pamplet EXACTLY TO THE LETTER or else risk fines or even the loss of the store's WIC license.
So I first have one customer who has the wrong milk. I tell her she must switch them to match the voucher. She tries to say any milk will work but I insist it must match the voucher. Luckily she didn't give TOO much trouble over it.
But not the very next WIC customer, oh no. She too got the wrong kind of milk (I THINK she got whole when the voucher said "2%, 1%, 1/2% or skim") and thus I told her she had to change it. Then she tried to get a Kraft block of cheese when the WIC rules state you must get the store brand. She tried to say that there was a "WIC approved" label on it (which I much later found out there was not) but even so, I explain that the vouchers/pamplet ALWAYS have the final say. Not only THAT, but she had a 46 oz juice when the voucher said it must be 64 oz.
Through it all, she made the standard threats of "calling the health department" as well as threating to go to another store next time. I explain very patiently that all the other stores must follow the same rules we do, or they risk the consequences I mentioned in the beginning of this post. Afterwards I ask the asst. CSM about the situation just to confirm my initial suspcisions and that I was indeed 100% in the right. I also tell him that we probably should post a notice to all the checkers that WIC vouchers/pamplets must be followed to the letter so that beginner checkers would not be intimitated by SC's.
Seriously folks, if they would just go by the voucher/pamplett they would not have to have "do overs" at the checklane.
Starting this year, WIC vouchers (at least those in KY) specify either "whole milk" or "2%, 1%, 1/2%, or skim". Now, as the rest of you grocery cashiers know, on WIC orders we MUST go by the voucher and the pamplet EXACTLY TO THE LETTER or else risk fines or even the loss of the store's WIC license.
So I first have one customer who has the wrong milk. I tell her she must switch them to match the voucher. She tries to say any milk will work but I insist it must match the voucher. Luckily she didn't give TOO much trouble over it.
But not the very next WIC customer, oh no. She too got the wrong kind of milk (I THINK she got whole when the voucher said "2%, 1%, 1/2% or skim") and thus I told her she had to change it. Then she tried to get a Kraft block of cheese when the WIC rules state you must get the store brand. She tried to say that there was a "WIC approved" label on it (which I much later found out there was not) but even so, I explain that the vouchers/pamplet ALWAYS have the final say. Not only THAT, but she had a 46 oz juice when the voucher said it must be 64 oz.
Through it all, she made the standard threats of "calling the health department" as well as threating to go to another store next time. I explain very patiently that all the other stores must follow the same rules we do, or they risk the consequences I mentioned in the beginning of this post. Afterwards I ask the asst. CSM about the situation just to confirm my initial suspcisions and that I was indeed 100% in the right. I also tell him that we probably should post a notice to all the checkers that WIC vouchers/pamplets must be followed to the letter so that beginner checkers would not be intimitated by SC's.
Seriously folks, if they would just go by the voucher/pamplett they would not have to have "do overs" at the checklane.
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