The SC in question isn't mine, it's actually Mrs. Salesmonkey's. But since I had to deal with them, you all need to know how it went down. A little background: Mrs. Salesmonkey works in an office with about 15 people in all. I work out of my home office, which is a little room off the garage. I've petitioned Mrs. Salesmonkey to allow me to convert the 2nd guest bedroom into an office, but she says no way.
Anyway, she occasionally has to call her clients from our home phone after hours. I have an extension off this because although I take incoming calls on my cell, I use the home phone to call out- unlimited long distance and all that.
The SC must have gotten our number from caller ID, because they call at about 11am and ask for her.
Me: I'm afraid that she's at her office right now. You can reach them at 555-1984 and she'll be there until 5pm.
SC: Her office called and told me to call her. I need to talk to Mrs. Salesmonkey.
Me: She's not here. You should call her office.
SC: There's nobody there. I just get an answering machine.
Me: There is a phone tree, but you just need to press the number for her assistant Melinda if you need a specific thing, or you can press the other number for main reception to talk about appointments.
SC: But they told me to call them.
Me: So you should call the office. (hang up)
This ignorant primate calls back! Lather, rinse, repeat: call the office! As it happens, Mrs. Salesmonkey calls me a little bit later to discuss plans for dinner. I inform them of the problems this client is having with the phone. I hear her asking her assistant about this and they haven't heard a thing from the person, and the phone system is definitely working OK and not diverting calls to voicemail.
The gravy on this porkchop is that when we got home late from dinner, there was a message on our voicemail from the SC berating us for not getting in touch with them and informing us that they'd be taking their future business elsewhere. We were both elated. Mrs. Salesmonkey said that it saved her the trouble of telling them herself that they should take their business away.
Anyway, she occasionally has to call her clients from our home phone after hours. I have an extension off this because although I take incoming calls on my cell, I use the home phone to call out- unlimited long distance and all that.
The SC must have gotten our number from caller ID, because they call at about 11am and ask for her.
Me: I'm afraid that she's at her office right now. You can reach them at 555-1984 and she'll be there until 5pm.
SC: Her office called and told me to call her. I need to talk to Mrs. Salesmonkey.
Me: She's not here. You should call her office.
SC: There's nobody there. I just get an answering machine.
Me: There is a phone tree, but you just need to press the number for her assistant Melinda if you need a specific thing, or you can press the other number for main reception to talk about appointments.
SC: But they told me to call them.
Me: So you should call the office. (hang up)
This ignorant primate calls back! Lather, rinse, repeat: call the office! As it happens, Mrs. Salesmonkey calls me a little bit later to discuss plans for dinner. I inform them of the problems this client is having with the phone. I hear her asking her assistant about this and they haven't heard a thing from the person, and the phone system is definitely working OK and not diverting calls to voicemail.
The gravy on this porkchop is that when we got home late from dinner, there was a message on our voicemail from the SC berating us for not getting in touch with them and informing us that they'd be taking their future business elsewhere. We were both elated. Mrs. Salesmonkey said that it saved her the trouble of telling them herself that they should take their business away.
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