*wasn't sure if I should post this here or in the "Morons in Management" section, as it involves both an SC and policies made by those in Administration, which which indirectly encourage this sort of issue*
We'd had near-constant returns from the minute we'd opened, and as I was checking it items from the bookdrop, I came across a CD whose cover was damp, discoloured at the top, and had a VERY strong odor........I honestly couldn't say what it was, but I'm suspicious that it was urine. (odd thing was, the rest of the materials this guy returned were just fine)
Unfortunately, we couldn't charge the guy for damaging the item, as for some reason, those in Administration think it's a good idea to NOT charge customers for damaging (or failing to return) DVD/CD covers and booklets. So, I just damaged the CD out and tossed it......got to wonder what was going through "Mr. Pee's" head that he thought it was okay to return the CD in that condition.
We'd had near-constant returns from the minute we'd opened, and as I was checking it items from the bookdrop, I came across a CD whose cover was damp, discoloured at the top, and had a VERY strong odor........I honestly couldn't say what it was, but I'm suspicious that it was urine. (odd thing was, the rest of the materials this guy returned were just fine)
Unfortunately, we couldn't charge the guy for damaging the item, as for some reason, those in Administration think it's a good idea to NOT charge customers for damaging (or failing to return) DVD/CD covers and booklets. So, I just damaged the CD out and tossed it......got to wonder what was going through "Mr. Pee's" head that he thought it was okay to return the CD in that condition.
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