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So tomorrow night we've got a reservation for a group of 4 guys that'll be performing in a bar not far from us. They're not too famous...yet. Anyways, the manager called and asked if they could check in at midnight tonight. I tell them that we could, but since it's still part of tonight we'd have to charge an extra night.
Manager did not like this one bit. He first tried the old argument that since it's the next calender day, that we should only charge them for one night.
He then gives me a sob story about how they'll be performing tonight and won't want to have to sleep in their van. I told the manager again that I have two options.
Mgr: Come on! You don't want my guys sleeping in their van do you?"
Me: No I do not. But as I said eariler, we have two options. We can get you checked in a night early or we can get you a check in of about 12pm or 1. (2-3 hours before our checkin time)
He then gave me this spiel how if they're not well rested then the band won't perform well, thus ruining their careers and his.
He asked to talk to a manager, but there won't be one until tomorrow morning. It sure must suck to be a rockstar.
Manager did not like this one bit. He first tried the old argument that since it's the next calender day, that we should only charge them for one night.
He then gives me a sob story about how they'll be performing tonight and won't want to have to sleep in their van. I told the manager again that I have two options.
Mgr: Come on! You don't want my guys sleeping in their van do you?"
Me: No I do not. But as I said eariler, we have two options. We can get you checked in a night early or we can get you a check in of about 12pm or 1. (2-3 hours before our checkin time)
He then gave me this spiel how if they're not well rested then the band won't perform well, thus ruining their careers and his.
He asked to talk to a manager, but there won't be one until tomorrow morning. It sure must suck to be a rockstar.
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