I usually lurk more than post but I just got off the phone with this fella and had to share...
Me: uh.. me
SC: going to give him the name Dummy Dan
Me:thanks for calling... (opening spiel)
SC: I'd like to make a payment
Me: do you have your policy # sir?
SC: Nope! (Proudly said... kinda odd but ok..)
Me: no problem, what state are you in?
SC: I live in ::random city::
Me: uh... is that ::state::?
SC: yep
(gets his policy tracked down)
Me: ok sir will that be visa, mastercard...
SC: CHECK!
ME: I'm sorry sir but we can't do check by phone
SC: I don't want to do check by phone, I want to use one of MY checks
Me: ...
I spend 5 minutes explaining that using a check, even HIS check, over the phone would be a ::gasp:: check by phone. he thanks me, says he'll mail it in and we hang up
2 minutes later
Me: Hi thanks for blah blah...
SC: I wanna use my VISA!!
Me: uh... dan?
SC: Yep:
ME: ok well I still have your information up, I'll take your card number when you are ready.
SC: DAN!
me: yes I kow who you are, I just need the card number
SC: Its Me DAN!
eventually I got him to make the payment and even got him a confirmation number but wow...
Me: uh.. me
SC: going to give him the name Dummy Dan
Me:thanks for calling... (opening spiel)
SC: I'd like to make a payment
Me: do you have your policy # sir?
SC: Nope! (Proudly said... kinda odd but ok..)
Me: no problem, what state are you in?
SC: I live in ::random city::
Me: uh... is that ::state::?
SC: yep
(gets his policy tracked down)
Me: ok sir will that be visa, mastercard...
SC: CHECK!
ME: I'm sorry sir but we can't do check by phone
SC: I don't want to do check by phone, I want to use one of MY checks
Me: ...
I spend 5 minutes explaining that using a check, even HIS check, over the phone would be a ::gasp:: check by phone. he thanks me, says he'll mail it in and we hang up
2 minutes later
Me: Hi thanks for blah blah...
SC: I wanna use my VISA!!
Me: uh... dan?
SC: Yep:
ME: ok well I still have your information up, I'll take your card number when you are ready.
SC: DAN!
me: yes I kow who you are, I just need the card number
SC: Its Me DAN!
eventually I got him to make the payment and even got him a confirmation number but wow...
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