Slow though Process

[SteveZim1017]

I usually lurk more than post but I just got off the phone with this fella and had to share...

Me: uh.. me
SC: going to give him the name Dummy Dan

Me:thanks for calling... (opening spiel)
SC: I'd like to make a payment
Me: do you have your policy # sir?
SC: Nope! (Proudly said... kinda odd but ok..)
Me: no problem, what state are you in?
SC: I live in ::random city::
Me: uh... is that ::state::?
SC: yep

(gets his policy tracked down)

Me: ok sir will that be visa, mastercard...
SC: CHECK!
ME: I'm sorry sir but we can't do check by phone
SC: I don't want to do check by phone, I want to use one of MY checks
Me: ...

I spend 5 minutes explaining that using a check, even HIS check, over the phone would be a ::gasp:: check by phone. he thanks me, says he'll mail it in and we hang up


2 minutes later

Me: Hi thanks for blah blah...
SC: I wanna use my VISA!!
Me: uh... dan?
SC: Yep:
ME: ok well I still have your information up, I'll take your card number when you are ready.
SC: DAN!
me: yes I kow who you are, I just need the card number
SC: Its Me DAN!

eventually I got him to make the payment and even got him a confirmation number but wow...

[JustaCashier]

Now in the olden days, when the old Ma Bell phones had the mouthpieces, and earpieces that could be unscrewed from the receiver, you could have directed him to unscrew the mouthpiece on his phone, insert the filled out and signed check, screw the mouthpiece back on, blow hard, and just keep doing so .

You would then tell him, that you would unscrew the earpiece on your phone, and once you received the check, you'd let him know, and he could stop blowing.

Probably would have fallen for it!

Mike

[EricKei]

ME: I'm sorry sir but we can't do check by phone
SC: I don't want to do check by phone, I want to use one of MY checks
Me: ...

Well, as long as he's using his own checks and not somebody else's, I'm sure it will be fine...

[bainsidhe]

Had a guy this week tell me the name on his card said "Citbank". I had to explain that I was asking for the person's name on the card. When I asked if the billing address matched address XYZ, he tells me "I don't have an address on this card." Oy. What really got me? He owned his own repair business and still didn't know what I was asking.