So, this guy calls in today, and I haven't even been on the phones for an hour, not even through my first cup of coffee. It's not even quite 9am. Now, any of you who've talked to me out of here know that I am NOT a morning person and only took this shift so I could go to the store. Anyway.
Me: Thank you for calling XXX Technical support, my name is RHPG, how may I help you?
SC: Is there or isn't there a free Disney preview?
Me: () Excuse me?
SC: Is there, or isn't there, a f*ing free Disney preview?
Me: Well, sir I'd be more than happy to check on that for you...
(Get him verified in between him cussing and sounding annoyed)
Me: Well sir, I am showing that we do have the Disney subscription on demand freeview weekend this weekend. What error are you getting when you try to order it?
SC: I keep getting a message that say I have to have a subscription every time I try to order Mary Poppins!
Wait.. You're not flipping out to watch a new movie... And your services ARE working.. You're just upset about Mary. Freaking. Poppins. The same Mary Poppins you can go out and get for $5 and watch any time you want?
Me: Okay, well let's just make sure you're going to the right folder... (walk him through the steps, and he's still getting the same error, so I send a signal to his box and we powercycle. It's still not working).
Me: Okay, sir, since you're still unable to get this, I'm going to go ahead and send a technician to see what the problem is. Is 1p-3p this afternoon alright?
SC: You mean I have to wait around all day to watch Mary Poppins?! But I want to watch it now! I pay for this service! (VOD is free, and while this is normally a subscription VOD this weekend it's FREEVIEW weekend....)
Me: Well, sir, this is the soonest I'm able to get anyone out there, and the tech WILL be there this afternoon...
SC: This is absolute crap! I wish I had any other option for cable than YOU PEOPLE! Your service is terrible and utter crap. Are you going to be turning this on for eight or nine more hours since I'm missing out on it?
Me: Well, sir, since this is not a normal option, and is something that corporate turns on and off, I have no control over when the freeview ends.
SC: Bullshit! I demand you turn this on for an extra nine hours!
Me: Sir, unfortunately I'm unable to do that. Corporate turned it on at midnight last night, and will shut it off at 11:59pm on Monday. Here's your work order number, the tech will be there between one and three, is there anything else I can do for you?
SC: Yeah! Fix my shit!
Me: The technician will do that between one and three. Please hold for a recording regarding your trouble call, and thank you for calling XXX.
Really? I mean really? I can understand if you woke up and your internet or phone or cable were completely off but really? It's not even 9am and you're calling me to scream and cuss because you can't watch Mary. Freaking. Poppins.
Me: Thank you for calling XXX Technical support, my name is RHPG, how may I help you?
SC: Is there or isn't there a free Disney preview?
Me: () Excuse me?
SC: Is there, or isn't there, a f*ing free Disney preview?
Me: Well, sir I'd be more than happy to check on that for you...
(Get him verified in between him cussing and sounding annoyed)
Me: Well sir, I am showing that we do have the Disney subscription on demand freeview weekend this weekend. What error are you getting when you try to order it?
SC: I keep getting a message that say I have to have a subscription every time I try to order Mary Poppins!
Wait.. You're not flipping out to watch a new movie... And your services ARE working.. You're just upset about Mary. Freaking. Poppins. The same Mary Poppins you can go out and get for $5 and watch any time you want?
Me: Okay, well let's just make sure you're going to the right folder... (walk him through the steps, and he's still getting the same error, so I send a signal to his box and we powercycle. It's still not working).
Me: Okay, sir, since you're still unable to get this, I'm going to go ahead and send a technician to see what the problem is. Is 1p-3p this afternoon alright?
SC: You mean I have to wait around all day to watch Mary Poppins?! But I want to watch it now! I pay for this service! (VOD is free, and while this is normally a subscription VOD this weekend it's FREEVIEW weekend....)
Me: Well, sir, this is the soonest I'm able to get anyone out there, and the tech WILL be there this afternoon...
SC: This is absolute crap! I wish I had any other option for cable than YOU PEOPLE! Your service is terrible and utter crap. Are you going to be turning this on for eight or nine more hours since I'm missing out on it?
Me: Well, sir, since this is not a normal option, and is something that corporate turns on and off, I have no control over when the freeview ends.
SC: Bullshit! I demand you turn this on for an extra nine hours!
Me: Sir, unfortunately I'm unable to do that. Corporate turned it on at midnight last night, and will shut it off at 11:59pm on Monday. Here's your work order number, the tech will be there between one and three, is there anything else I can do for you?
SC: Yeah! Fix my shit!
Me: The technician will do that between one and three. Please hold for a recording regarding your trouble call, and thank you for calling XXX.
Really? I mean really? I can understand if you woke up and your internet or phone or cable were completely off but really? It's not even 9am and you're calling me to scream and cuss because you can't watch Mary. Freaking. Poppins.
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