I had a lady come into my line today (note I am a casino worker) and she did a credit card transaction and I asked for her card and DL.
Her credit card was odd. The back wasn't signed, wasn't blank and didn't have See ID. NO. It said: Sole N. What is that!? Definately not her name, not even close. I was so confused...
Me: Just curious, ma'am what is this? *I point to the word*
SC *gets real snotty* It's MY account! It's so it won't get stolen!
Me: Yeah... I get that but what does this word mean? (and I proceeded to tell her what usually goes there)
She could NOT get what the hell I meant. I finally went into the back and showed the supervisor. SV said just do it. The SC spoke perfect english--so I don't think it was another language for see ID. But it was the weirdest thing I have EVER seen.
She became a real bitch after I asked her that.
SC: Why did it charge me so much!?
Me: *keeping calm* Have you gone over your daily limit?
SC: NO!
Me: Then I'm not quite sure, its an outside company and unfortunately I don't know all their reasons behind why they charge what they do.
SC: I didn't agree to this!
Me: Unfortunately ma'am you hit the accept button, which means yes you did agree to it.
I give her the money and she was growling the whole time.
Right after her I got a really sweet guy who made me feel better.
SG (sweet guy) Was she giving you a hard time?
Me: Kind of. But I'm used to it. Why did I not keep a good straight face? (I said this with humor)
SG: Nah, you did great. I know how you feel I work part time as a bartender and I see a mess of them too.
Me:
I almost told him about this site but I didn't think my company would appreciate it. lol
SG: Have a good night, I'm sure you will encounter more, as will I.
He was awesome. Made me stop shaking in anger after SC left.
Her credit card was odd. The back wasn't signed, wasn't blank and didn't have See ID. NO. It said: Sole N. What is that!? Definately not her name, not even close. I was so confused...
Me: Just curious, ma'am what is this? *I point to the word*
SC *gets real snotty* It's MY account! It's so it won't get stolen!
Me: Yeah... I get that but what does this word mean? (and I proceeded to tell her what usually goes there)
She could NOT get what the hell I meant. I finally went into the back and showed the supervisor. SV said just do it. The SC spoke perfect english--so I don't think it was another language for see ID. But it was the weirdest thing I have EVER seen.
She became a real bitch after I asked her that.
SC: Why did it charge me so much!?
Me: *keeping calm* Have you gone over your daily limit?
SC: NO!
Me: Then I'm not quite sure, its an outside company and unfortunately I don't know all their reasons behind why they charge what they do.
SC: I didn't agree to this!
Me: Unfortunately ma'am you hit the accept button, which means yes you did agree to it.
I give her the money and she was growling the whole time.
Right after her I got a really sweet guy who made me feel better.
SG (sweet guy) Was she giving you a hard time?
Me: Kind of. But I'm used to it. Why did I not keep a good straight face? (I said this with humor)
SG: Nah, you did great. I know how you feel I work part time as a bartender and I see a mess of them too.
Me:
I almost told him about this site but I didn't think my company would appreciate it. lol
SG: Have a good night, I'm sure you will encounter more, as will I.
He was awesome. Made me stop shaking in anger after SC left.
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