During holiday weekends, my store will set up a couple of grills on our outdoor patio. Along with a register that has a wireless network adapter that can (usually) communicate with the servers, it's on a specially built cart with its own power supply (basically 2 car batteries hooked up to an inverter and a bigass charger, it'll run the register for about 6 hours). I say usually because today it spent more time offline than online. Not a problem with credit or cash transactions (it auto approves credit when it's offline, then sends them through once it has a connection again), HUGE problem for debit, EBT, and employee discount transactions. Turns out someone snapped the damned antenna off of the stand. Tomorrow I'm going to try and get them to move it a little closer to the building so I don't have to deal with offline transactions.
Also, screw whoever thought they'd throw out the mobile register specific list of PLUs. We had open PLUs specifically for grilling printed and taped to the cart. Someone ripped them off, and stuffed about 4 or 5 bundles of napkins where the list used to be. So I had to ring everything under another meat dept open PLU, except the PLUs we're supposed to be using go to a sub dept of the meat dept (smokehouse).
Nothing particularly horrible today, except for one guy. He ordered 2 burgers. And asked me to make sure they were well done. No problem, he saw me write it on the order slip, I told the cook (who's the manager of our meat dept) that he wanted them well done.
Except EVERY time the guy saw me even glance his way, he said "Those are well done right?". And he KEPT COMING UP TO ME to say the same thing.
He said it no less than 15 times. And when we handed him his hockey pucks, I mean, well done burgers, he asked 2 more times "These are well done right?". I can understand an aversion to pink meat - I used to always insist any beef/buffalo I ate was well done. Then I discovered beef actually has FLAVOR when it's cooked medium.
Dude... the burgers are about half their original size, they're almost black, and pretty much might as well be charcoal. YES THEY'RE WELL DONE! THEY'RE BEYOND WELL DONE, THEY'RE BURNT TO HELL! We were even sticking thermometers in them to make damn sure they were well done.
I'm going to try and snap a pic of the mobile register tomorrow. It's actually pretty cool - it's basically an entire checkstand on wheels, complete with a scale, scanner, VGA customer display, and card reader. And a MASSIVE battery. And it... used to have an antenna on it for the wireless network.
Also, screw whoever thought they'd throw out the mobile register specific list of PLUs. We had open PLUs specifically for grilling printed and taped to the cart. Someone ripped them off, and stuffed about 4 or 5 bundles of napkins where the list used to be. So I had to ring everything under another meat dept open PLU, except the PLUs we're supposed to be using go to a sub dept of the meat dept (smokehouse).
Nothing particularly horrible today, except for one guy. He ordered 2 burgers. And asked me to make sure they were well done. No problem, he saw me write it on the order slip, I told the cook (who's the manager of our meat dept) that he wanted them well done.
Except EVERY time the guy saw me even glance his way, he said "Those are well done right?". And he KEPT COMING UP TO ME to say the same thing.
He said it no less than 15 times. And when we handed him his hockey pucks, I mean, well done burgers, he asked 2 more times "These are well done right?". I can understand an aversion to pink meat - I used to always insist any beef/buffalo I ate was well done. Then I discovered beef actually has FLAVOR when it's cooked medium.
Dude... the burgers are about half their original size, they're almost black, and pretty much might as well be charcoal. YES THEY'RE WELL DONE! THEY'RE BEYOND WELL DONE, THEY'RE BURNT TO HELL! We were even sticking thermometers in them to make damn sure they were well done.
I'm going to try and snap a pic of the mobile register tomorrow. It's actually pretty cool - it's basically an entire checkstand on wheels, complete with a scale, scanner, VGA customer display, and card reader. And a MASSIVE battery. And it... used to have an antenna on it for the wireless network.
Comment