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At the moment, we have petrol vouchers. These are given out whenever customers spend £50 or over in the supermarket, and entitle the bearer to 5p off per litre of fuel. Now, most of the customers who use these are nice, reasonable people; however, there are always a few bad apples who seem to be under a mission to make my working life hell on earth. -.- The following SCs' stories are in script form, as best as I remember.
Mr Scammer.
SC: I've got a petrol voucher here.
Me: (looks at voucher, notices that date is torn off) Sorry, but this voucher doesn't have a date. I can't accept it.
SC: Why not?
Me: I'm not allowed to accept vouchers without a date.
SC: Well, it came out of the machine like this. It's hardly my fault the staff over there are incompetant.
Me: In that case, you need to take your receipt to Customer Services so they can sign your receipt.
SC: I can't be arsed to do that. Forget it then.
Dates ARE Important.
SC: Here's my petrol voucher.
Me: (looks at voucher, notices it's out of date) Sorry, but this voucher is out of date.
SC: No it isn't!
Me: I'm sorry, but it is. The vouchers are only in date for fourteen days, and this one is dated three weeks ago.
SC: I'm a good customer, I come in every week. You should just let me have it off anyway.
Me: I'm sorry, I can't do that. If we put thru a voucher that's out of date, we don't get the money back.
SC: I don't believe this. Talk about bad customer service.
I Don't Have A Voucher But Give Me The Money Off Anyway.
SC: I spent £50 at the shop, but they didn't give me a voucher. Can I have the money off anyway?
Me: You have to go to Customer Services and tell them this, then they can sign your receipt.
SC: Can't you just take my word for it?
I Want Double The Savings!
SC: I have two petrol vouchers. I want to use them both now.
Me: I'm sorry, but you have to use one per transaction.
SC: That's the stupidest rule I ever heard.
I Could Have Had Two.
CS Collegue: (on phone) These customers are giving me a hard time; they're saying that cuz they spent £100, they should have two petrol vouchers.
Me: They only get one per transaction. That's the way it's always been.
CS Collegue: They're saying that they could have had two if they'd split their shopping into two transactions, so I should give them an extra one.
Me: Well, they could have, but they didn't. That's not your fault. I've been working here for years, and it's always been one per transaction.
CS Collegue: Thanks for that. I don't know why people always feel they have to try and get extra.
Mr Scammer.
SC: I've got a petrol voucher here.
Me: (looks at voucher, notices that date is torn off) Sorry, but this voucher doesn't have a date. I can't accept it.
SC: Why not?
Me: I'm not allowed to accept vouchers without a date.
SC: Well, it came out of the machine like this. It's hardly my fault the staff over there are incompetant.
Me: In that case, you need to take your receipt to Customer Services so they can sign your receipt.
SC: I can't be arsed to do that. Forget it then.
Dates ARE Important.
SC: Here's my petrol voucher.
Me: (looks at voucher, notices it's out of date) Sorry, but this voucher is out of date.
SC: No it isn't!
Me: I'm sorry, but it is. The vouchers are only in date for fourteen days, and this one is dated three weeks ago.
SC: I'm a good customer, I come in every week. You should just let me have it off anyway.
Me: I'm sorry, I can't do that. If we put thru a voucher that's out of date, we don't get the money back.
SC: I don't believe this. Talk about bad customer service.
I Don't Have A Voucher But Give Me The Money Off Anyway.
SC: I spent £50 at the shop, but they didn't give me a voucher. Can I have the money off anyway?
Me: You have to go to Customer Services and tell them this, then they can sign your receipt.
SC: Can't you just take my word for it?
I Want Double The Savings!
SC: I have two petrol vouchers. I want to use them both now.
Me: I'm sorry, but you have to use one per transaction.
SC: That's the stupidest rule I ever heard.
I Could Have Had Two.
CS Collegue: (on phone) These customers are giving me a hard time; they're saying that cuz they spent £100, they should have two petrol vouchers.
Me: They only get one per transaction. That's the way it's always been.
CS Collegue: They're saying that they could have had two if they'd split their shopping into two transactions, so I should give them an extra one.
Me: Well, they could have, but they didn't. That's not your fault. I've been working here for years, and it's always been one per transaction.
CS Collegue: Thanks for that. I don't know why people always feel they have to try and get extra.
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