this lady needs to cool it

[PepperElf]

I'm thinking he should record all of his conversations, since they all seem to end up the same way.

i agree.

then when the manager is spineless you can play it back to see how crappy the customers are treating you

[Jester]

"I'll talk any way I want to to a mere clerk, but I'd better be nice to the guy in charge."

This is something I've seen a lot of in the restaurant industry. A customer will be a completely abusive jackass to a server or bartender, but when the manager gets involved, they will be absolutely polite, playing the undeserving victim of the server's incompetence/rudeness/whatever.

Luckily, most restaurant managers have done their time in the trenches as servers and so they know about this particular dichotomy. Too bad Dave's manager isn't so knowledgable.

[Andara Bledin]

I've only been cussed out twice over the phone in my entire life.

One time was from a freaking co-irker. Snotty woman didn't want to be expected to do her work (I was paging her for a sales call while she was on the clock).

The other was from some Jesus-pusher who didn't like the fact that I told them that I felt religion is a private matter. Strangely, it was very similar to the in-person Jesus-pusher I dealt with a year prior. Both were foul-mouthed, judgemental jerks.

^-.-^

[bsaana]

When I did phone support for a printer company, there was only once I heard a curse. Someone had called in asking about features of their new printer, and upon hearing a couple of them he had to say "son of a bitch, it worked!"

I'll admit I wasn't there too long, had more to do with the high cost of living in the area than anything else, otherwise I am sure I would have heard other words.

[Mr Hero]

This makes me want to prank call the SC and ask if their refridgirator is running.

[TimmyHate]

Guest: I am your customer, you owe me respect
Me: respect is a two way street

Perfect response.

[Andara Bledin]

Guest: I am your customer, you owe me respect

Me: respect is a two way street

Or there's always: "I owe you courtesey. Respect must be earned."

^-.-^

[ExiledV20]

After a decade of phone support in various roles, I am happy to now engage in minimal phone support wherein the existence of the Cursing Customer is far, far less than what it was. At Earthlink, it was daily. Same with IBM and PracticeWorks. At Web.com I only got crazies and not necessarily cussers.

Mostly, people are really mellow when it comes to multi-function copiers.

[Fire_on_High]

upon hearing a couple of them he had to say "son of a bitch, it worked!"

Happy cursing's a whole other animal. You prolly made that guy's day in the end.