I'm in the electronics department of J-Mart now. I love it there. Customers love me and I'm selling plans and cards like a mother flubber.
That being said the occasional one pops up.
Customer calls me to ask how much the Nintendo DS! costs. It's really busy in electronics and I have customers to ring up so basically I look in the case and see the price tag beneath one of the DS!'s and I didn't take a close enough look at it at first. So the price I quoted the customer was 129.99.
DSC = DS customer
Me = The Artist Suffering for his Craft
DSC: Really? That seems like a good deal, are you sure?
Me: *ringing up customer while on phone* Yeah, it seems like it.
DSC: Are you sure that's the price?
Me: I'm positive.
DSC: Well thank you so much. You were very helpful. (sincere, not sarcastic. Most of my customers are generally very nice)
She hangs up and about ten minutes later I have a customer who wants to ring up. She's deciding which of the Disney Princess dolls she wants as it comes free with the purchase of the new Snow White DVD's. The same customer calls back.
DSC: Hi, I just wanted to be sure that was the right price. Because it sounds like the Nintendo DS Lite's. It's a good deal, but I want to make sure.
Me: *Kinda in a tough spot because the customer has chosen one of the dolls and I need to ring her up* Okay, I'll grab it from the case and do a price check. Let me put you on hold one moment.
DSC: Thank you.
The Snow White customer decided she wanted a Snow White doll, which I was out of at the electronics counter. So I asked a floor associate to check the toy aisle and used the time to get the DS!. When I scanned it it turned out to be 169.99. My bad. I called back and apologized to the customer after telling her the real price.
Me: It was probably an old tag or it might have been in he wrong spot.
DSC: Oh. Well, 129.99 was such a good deal. Since you quoted me that price originally can you sell it to me for that?
Me: No ma'am, I'm sorry. I realize I made a mistake and I apologize for getting your hopes up but I can't do that.
DSC: Reaaaally? Oh, but that was such a good deal.
Me: I know, and I'm sorry. It would be one thing if you found it and the price tag genuinely said the wrong price.
DSC: I know, but I thought since you made a mistake you could just give it to me for that much anyway.
At this point the floor associate had brought a Princess Aurora doll instead, since she couldn't find Snow White. The customer wanted it and was ready to check out.
Me: Okay, let me talk to my supervisor real quick and I'll just ask.
I ring up my customer and call the super. She said no, flat out.
Super: I'm not changing the price just because you made a mistake.
Told the DSC and that was the end of it. At least she was still polite though.
That being said the occasional one pops up.
Customer calls me to ask how much the Nintendo DS! costs. It's really busy in electronics and I have customers to ring up so basically I look in the case and see the price tag beneath one of the DS!'s and I didn't take a close enough look at it at first. So the price I quoted the customer was 129.99.
DSC = DS customer
Me = The Artist Suffering for his Craft
DSC: Really? That seems like a good deal, are you sure?
Me: *ringing up customer while on phone* Yeah, it seems like it.
DSC: Are you sure that's the price?
Me: I'm positive.
DSC: Well thank you so much. You were very helpful. (sincere, not sarcastic. Most of my customers are generally very nice)
She hangs up and about ten minutes later I have a customer who wants to ring up. She's deciding which of the Disney Princess dolls she wants as it comes free with the purchase of the new Snow White DVD's. The same customer calls back.
DSC: Hi, I just wanted to be sure that was the right price. Because it sounds like the Nintendo DS Lite's. It's a good deal, but I want to make sure.
Me: *Kinda in a tough spot because the customer has chosen one of the dolls and I need to ring her up* Okay, I'll grab it from the case and do a price check. Let me put you on hold one moment.
DSC: Thank you.
The Snow White customer decided she wanted a Snow White doll, which I was out of at the electronics counter. So I asked a floor associate to check the toy aisle and used the time to get the DS!. When I scanned it it turned out to be 169.99. My bad. I called back and apologized to the customer after telling her the real price.
Me: It was probably an old tag or it might have been in he wrong spot.
DSC: Oh. Well, 129.99 was such a good deal. Since you quoted me that price originally can you sell it to me for that?
Me: No ma'am, I'm sorry. I realize I made a mistake and I apologize for getting your hopes up but I can't do that.
DSC: Reaaaally? Oh, but that was such a good deal.
Me: I know, and I'm sorry. It would be one thing if you found it and the price tag genuinely said the wrong price.
DSC: I know, but I thought since you made a mistake you could just give it to me for that much anyway.
At this point the floor associate had brought a Princess Aurora doll instead, since she couldn't find Snow White. The customer wanted it and was ready to check out.
Me: Okay, let me talk to my supervisor real quick and I'll just ask.
I ring up my customer and call the super. She said no, flat out.
Super: I'm not changing the price just because you made a mistake.
Told the DSC and that was the end of it. At least she was still polite though.
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