Famous last words from yours truly

[Qaeria]

Sounds like from what you wrote this only applies to call centres.
Not like it matters to me because I have never, and I will never, give my name to anyone at this job regardless. It's not wise, it's not safe and my refusal is not only backed up, but expressly requested by the owners.

Fair enough. Your employer must assume all liability in a matter such as this regardless. The law does not only apply to just call centers though. It's intent was for large call centers due to the fact that at one time, it was almost impossible to initiate any complaints, as without some sort of identification of an employee, complaints were summarily dismissed.

Unfortunately laws targeting a specific group are unconstitutional, and therefore must apply to all. In Telecommunications, we are federally regulated, so we have absolutely no breathing room on the matter. Non-federally regulated businesses are required, as I mentioned, for provincial Consumer and Corporate Affairs Ministries.

I also made it clear that you are NEVER required to give personally identifiable information. This is why employee numbers or pseudonymns are acceptable. For small business, simple descriptions are adequate. The policy is there so the employer can identify you, not anyone else.

I am not saying what you are doing is wrong, or what you have done. As employees we must bow to policies established by our employers. All I wanted to do was clarify that the twatwaffle customonster you had was partially correct. The SC was just completely misguided in demanding personally identifiable information. I volunteer driving the streetcar attraction here, and my "boss" has a similar policy. The only thing we are required to give out to anyone, including law enforcement, is our badge number. At the call center, I use a pseudonymn. My wife, at her job, is usually referred to as the "tall, hot one" There is no prescribed formula, nor strict enforcement, and as long as your boss knows who you are, that is all that matters. Sorry if I touched on a nerve, and I never meant to offend.

[Auto]

I'd have encouraged that bitch to get the hell out of my store ASAP so she could consult a lawyer about blowing the whistle on my not complying with the law. And perhaps to file her own lawsuit so she could collect millions.

[rerant]

I'd have encouraged that bitch to get the hell out of my store ASAP so she could consult a lawyer about blowing the whistle on my not complying with the law. And perhaps to file her own lawsuit so she could collect millions.

While I do have the ability to ask (or in some cases demand) that people leave the store with people like her I find it's easiest for everyone (re: me) to just let them fume silently then leave on their own terms.

I'm not afraid of confrontation should the situation warrant it but I try to avoid it as often as possible.
Plus I had a raging cold that really only started to get worse while I was at work so I was in no mood to get into an argument. In a situation like that I'd much rather wave people off.

As per the lawyer stuff I still think I Can't Believe It's A Law Firm would be just the right fit for her.