i have worked for convergys for 2 years i have seen my shair of ignorant customers but this one takes the cake.
me:thank you for calling blah blah
sc:my computer isnt working and its your people's fault
me: i apologize about that, what seems to be the problem
sc: i was on my computer surfing the internet and i got something here that says warning your computer is infected please download this software to protect yourself from the malicous software.
me: unfortuantely sir that means your computer has either a virus or spyware on your computer, who is your antivirus with
sc: its from your shi**y company
me: so you have mcaffee antivirus
sc: yes and i already talked to them people and they want to charge me 100 bux and i refuse to pay since you guys are my provider and the antivrus was from you guys as well
me: okay sir the best advice i can give you is that you should get your computer repaired with a local computer profeesional for a cheaper price
sc: you need to fix it and i want it fixed now YOU DO IT NOW!!!
me: im sorry sir i dont have the programs necessary to achive that for you-
sc: this is the worst internet provider in the history of providers (this cust is a female btw with a voice that sounds like she smoked one too many cigarettes or was a male at one time)
me: im sorry to hear that we are trying our best to resolve your problems but all antivirus are never 100% guaranteed to protect your computer from all viruses it says that on the terms of agreement.
sc:you dont know what your talking about i had norton never had a problem, i just want you to fix my computer now or else i will rip all your services from my house and shove them up your a**
me: we cannot fix your computer miss and i wish we could (wanting to hang up on this call so bad but do not have the authority 2) but are resources are limited as we are a basic internet techs
sc: no no thats not true your just lazy and you dont want to help some one else helped me before
me: im sorry miss that is not what are job is and we would get into trouble if we did that so im sorry i cannot help you with this issue.
sc: screw it im through with you guys your cust service sucks your internet and cable suck and your phone and you suck too you baster*
me: thank you for *click*
if you waited one hour to get me on the phone for something as ignorant as this you might as well forget about having service with anyone. people that are this brain dead need to just shoot them selves.
me:thank you for calling blah blah
sc:my computer isnt working and its your people's fault
me: i apologize about that, what seems to be the problem
sc: i was on my computer surfing the internet and i got something here that says warning your computer is infected please download this software to protect yourself from the malicous software.
me: unfortuantely sir that means your computer has either a virus or spyware on your computer, who is your antivirus with
sc: its from your shi**y company
me: so you have mcaffee antivirus
sc: yes and i already talked to them people and they want to charge me 100 bux and i refuse to pay since you guys are my provider and the antivrus was from you guys as well
me: okay sir the best advice i can give you is that you should get your computer repaired with a local computer profeesional for a cheaper price
sc: you need to fix it and i want it fixed now YOU DO IT NOW!!!
me: im sorry sir i dont have the programs necessary to achive that for you-
sc: this is the worst internet provider in the history of providers (this cust is a female btw with a voice that sounds like she smoked one too many cigarettes or was a male at one time)
me: im sorry to hear that we are trying our best to resolve your problems but all antivirus are never 100% guaranteed to protect your computer from all viruses it says that on the terms of agreement.
sc:you dont know what your talking about i had norton never had a problem, i just want you to fix my computer now or else i will rip all your services from my house and shove them up your a**
me: we cannot fix your computer miss and i wish we could (wanting to hang up on this call so bad but do not have the authority 2) but are resources are limited as we are a basic internet techs
sc: no no thats not true your just lazy and you dont want to help some one else helped me before
me: im sorry miss that is not what are job is and we would get into trouble if we did that so im sorry i cannot help you with this issue.
sc: screw it im through with you guys your cust service sucks your internet and cable suck and your phone and you suck too you baster*
me: thank you for *click*
if you waited one hour to get me on the phone for something as ignorant as this you might as well forget about having service with anyone. people that are this brain dead need to just shoot them selves.
Comment