Guest: yea Dave, I am supposed to check out today and I know checkout is 10 AM but I will need my check out extended until 5 PM because we have a late flight
Me: I can only give you until noon unless you want to pay for another day
Guest: and why would I do that?
Me: because normal check out is 10 but we can give you an extra two hours
Guest: ok Dave, I am a repeat customer and I am due some flexibility
Me: noon is the latest I can do
Guest: well Dave, noon is not sufficient
Me: well I am very sorry but I cant go past that unless you pay for an extra day
Guest: Dave, I just told you noon wont work and I am not paying for an extra day. I think you can give me until 5 PM as a goodwill gesture
Me: I cant
Guest: I spend a lot of money down here so basically you are telling me to take my fucking money elsewhere...and yes I meant to say the f word because I am pissed. You arent even attempting to work with me
Me: we gave you two extra hours
Guest: Dave, do you understand english? Did you not hear me, your customer, tell you two more hours wont cut it?
Me: yes ma'am and did you not hear me say you if you want to stay past noon, you will have to pay for an extra day?
Guest: who do you think you are to speak to me like that? You know what, fine, you want us to be out by noon, we will be out by noon but you can better believe we will never come here again and I WILL spread the word about you. I will make sure that everyone hears about how horribly you treat your customers. You know what, since we have to rush out of here at noon, you cant hold us responsible for this place being trashed. Thank you and go to hell.....CLICK
Me: I can only give you until noon unless you want to pay for another day
Guest: and why would I do that?
Me: because normal check out is 10 but we can give you an extra two hours
Guest: ok Dave, I am a repeat customer and I am due some flexibility
Me: noon is the latest I can do
Guest: well Dave, noon is not sufficient
Me: well I am very sorry but I cant go past that unless you pay for an extra day
Guest: Dave, I just told you noon wont work and I am not paying for an extra day. I think you can give me until 5 PM as a goodwill gesture
Me: I cant
Guest: I spend a lot of money down here so basically you are telling me to take my fucking money elsewhere...and yes I meant to say the f word because I am pissed. You arent even attempting to work with me
Me: we gave you two extra hours
Guest: Dave, do you understand english? Did you not hear me, your customer, tell you two more hours wont cut it?
Me: yes ma'am and did you not hear me say you if you want to stay past noon, you will have to pay for an extra day?
Guest: who do you think you are to speak to me like that? You know what, fine, you want us to be out by noon, we will be out by noon but you can better believe we will never come here again and I WILL spread the word about you. I will make sure that everyone hears about how horribly you treat your customers. You know what, since we have to rush out of here at noon, you cant hold us responsible for this place being trashed. Thank you and go to hell.....CLICK
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