So, my department store has very popular loyalty cards (called clubcards) which you must ask for in every sale. They really are the worst part of being on tills, particularly when after having the uttered the phrase 'Do you have a clubcard?' a few hundred times in a few hours, it's all too easy to forget to say it for the one sale. Then when the till is open out comes the dreaded phrase' Oh I have a clubcard' after it's too late to get it go through.
Me: Oh I'm so sorry, I forgot to ask you. (Never mind the fact that there are clubcard signs dangling from the ceilings and that the till screen facing the customer says "Please present your VALUEclubcard"). It's too late to put it through now, sorry.
SC: You never asked me.
Me: Yes I'm sorry.
SC: Well that's no good to me. I want my points! Put them back on!
Me: I'm sorry but we have no way of doing that
SC: For God's sake!! Well what are you going to about it? Will the customer service refund me and out it back on?
Me: No I'm sorry, they won't do that.
Ughhh. Most of the time it's less than 12 points or something. Sure I should have asked but it's so easy to miss one on mental days (every day is mental) and past the not asking, nothing is my fault!
SC: Will I get points for this? (transaction: 75cent)
Me: Sorry but no, you'd need to spend at least a euro to earn points.
SC: Well that's a joke! Every little counts it should all add up, that's ridiculous!! I want points for that blah blah...
not my fault you scabby bitch now let me serve the rest of the MASSIVE line.
SC: You haven't sent me any clubcard vouchers!
Oh I'm so sorry! Part of my job description! They're never happy with being told to ting the freephone number on the card to check point balance/address no I should be able to print off vouchers for them on my till or something.
SC: Can I use these? (clubcard vouchers anything from 2 weeks to 2 YEARS out of date).
Me: I'm sorry but I can't accept out of date vouchers.
SC: And why not?? (because I'd get a warning DUHHH)
rant...rant..Superquinn (rival supermarket) would honour them!
Do.Not.Care. So much more trouble than they're worth.
Me: Oh I'm so sorry, I forgot to ask you. (Never mind the fact that there are clubcard signs dangling from the ceilings and that the till screen facing the customer says "Please present your VALUEclubcard"). It's too late to put it through now, sorry.
SC: You never asked me.
Me: Yes I'm sorry.
SC: Well that's no good to me. I want my points! Put them back on!
Me: I'm sorry but we have no way of doing that
SC: For God's sake!! Well what are you going to about it? Will the customer service refund me and out it back on?
Me: No I'm sorry, they won't do that.
Ughhh. Most of the time it's less than 12 points or something. Sure I should have asked but it's so easy to miss one on mental days (every day is mental) and past the not asking, nothing is my fault!
SC: Will I get points for this? (transaction: 75cent)
Me: Sorry but no, you'd need to spend at least a euro to earn points.
SC: Well that's a joke! Every little counts it should all add up, that's ridiculous!! I want points for that blah blah...
not my fault you scabby bitch now let me serve the rest of the MASSIVE line.
SC: You haven't sent me any clubcard vouchers!
Oh I'm so sorry! Part of my job description! They're never happy with being told to ting the freephone number on the card to check point balance/address no I should be able to print off vouchers for them on my till or something.
SC: Can I use these? (clubcard vouchers anything from 2 weeks to 2 YEARS out of date).
Me: I'm sorry but I can't accept out of date vouchers.
SC: And why not?? (because I'd get a warning DUHHH)
rant...rant..Superquinn (rival supermarket) would honour them!
Do.Not.Care. So much more trouble than they're worth.
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