So when you have construction cut the phone lines, you no longer have the system that checks checks. We lost a lot of stuff in terms of we couldn't take credit card, debit cards, or gift cards and we also couldn't activate any type of gift card, phone card, phones (contract or prepaid), and we couldn't access our websites. We also couldn't access the schedules and our symbol network. Oh, and we can't call out either. Exciting.
Anyway, so because our system was down, we had a bunch of people writing bad checks. My experience was I sold someone a console and several accessories. It was about 550 dollars. They also have a tv that's on the floor that's got a spiderwrap on it. I ask if they want to pay for it here and they say no. There's nothing I can do despite some of the other departments that are closely related telling me to insist they pay for it here. Except the fact that those particular ones are allowed to be taken up to the front and the manager would write me up if I insisted that they pay for them back there. There's a reason why they are spiderwrapped.
So loss prevention is freaking out really bad, partially because we have had huge electronic sales and well, we can't verify checks with everything down. There was someone buying about 1500 dollars worth of stuff earlier and then there were my guys. I told the lp guy that I checked his ID and it did match all the information on the check. The check reader did manage to read the check too.
The guys come back and he says he's got about three hundred left in the account if he buys the stuff his girlfriend wants. They choose to get a cheaper, older style console and a handheld with some games so it's about 250. Our system kicked back on about thirty minutes earlier so this time it kicks back their check with a nice error message. Then my coworker walks up and informs me in front of the customer that there's a bunch of police cars outside. He thinks it's probably his expensive order that he had someone do up at a different register The customers take the slip and says they are going to go call the number.
Then the lp manager comes over and asks which registers he wrote checks at. I point out the two. He then informs us that hey, the guys that had bought the stuff from me had a warrant and they caught them. They only had 15 dollars in the account anyway.
So we're going to see if I get written up. I shouldn't because the system was down but I know at my old job, they did write up people who took bad checks. However, they didn't really train us in what to do when telcheck is down.
Anyway, so because our system was down, we had a bunch of people writing bad checks. My experience was I sold someone a console and several accessories. It was about 550 dollars. They also have a tv that's on the floor that's got a spiderwrap on it. I ask if they want to pay for it here and they say no. There's nothing I can do despite some of the other departments that are closely related telling me to insist they pay for it here. Except the fact that those particular ones are allowed to be taken up to the front and the manager would write me up if I insisted that they pay for them back there. There's a reason why they are spiderwrapped.
So loss prevention is freaking out really bad, partially because we have had huge electronic sales and well, we can't verify checks with everything down. There was someone buying about 1500 dollars worth of stuff earlier and then there were my guys. I told the lp guy that I checked his ID and it did match all the information on the check. The check reader did manage to read the check too.
The guys come back and he says he's got about three hundred left in the account if he buys the stuff his girlfriend wants. They choose to get a cheaper, older style console and a handheld with some games so it's about 250. Our system kicked back on about thirty minutes earlier so this time it kicks back their check with a nice error message. Then my coworker walks up and informs me in front of the customer that there's a bunch of police cars outside. He thinks it's probably his expensive order that he had someone do up at a different register The customers take the slip and says they are going to go call the number.
Then the lp manager comes over and asks which registers he wrote checks at. I point out the two. He then informs us that hey, the guys that had bought the stuff from me had a warrant and they caught them. They only had 15 dollars in the account anyway.
So we're going to see if I get written up. I shouldn't because the system was down but I know at my old job, they did write up people who took bad checks. However, they didn't really train us in what to do when telcheck is down.
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