Just got off the phone with a woman who sucked in so many different ways.
Started out all right.... She wanted to know if a particular doctor was licensed in the state. Looked him up, yep, licensed for nearly 30 years. This is roughly how it went down:
SC: Ah, but is he licensed to do surgery?
Me: Well, in this state there's no separate license for surgeons. A physician's license is a license to practice medicine. (And really, how many states still have separate licenses for surgeon specialists?)
SC: I just don't believe that. You all need to change that. This man is killing people! *cue rant; key words = hospice, killing, inconsiderate, hospice transfers, talking down to patients, killing, etc.*
Me: I can send you a complaint form if you like, but we aren't able to create new licenses. That has to be determined by the legislature.
SC: So you're saying I'd have to contact a representative?
Me: That's right.
SC: So who's all your state Senator?
Me: (it's above & beyond, which I won't usually do, but I figure I can google it.) That depends on what district you're in.
SC: No, I want your state Senator in Washington. I want your Senator, and I want your Representatives in Washington.
Me: Well, ma'am, the legislators in Washington aren't going to be voting on state law. You'd need to look up state reps -
SC: I don't want to mess with local people! They won't get anything done. You tell me who it is in Washington.
Me: (forget above & beyond for this one!) I don't have that information available (and I don't feel like doing you a favor!) so you'll have to look it up. Like I said, the only people who make state laws are state representatives, so you'll have to find out what district you're in -
Then the truth comes out:
She's not a resident of the state, but she wants our federal legislatures to "trickle down" and force the state legislature to create a brand new medical license just for surgeons oh dear sweet honeycombs can you imagine the paperwork?
She's not a patient of the physician in question. She can't tell me what district the patient she knows of is in.
She refuses to listen to my repeated explanations of the differences in state and federal government process (don't they cover that in 5th grade civics?) and insists that I give her the names and phone numbers of the Senators and Representatives in DC, and my own full name -
Me: My first name is Ashaela. I don't give out my last name. (Almost true; I will sign it to correspondence, and will provide it for license verifications or to people who aren't antagonistic and don't sound like they're missing a few bolts off the ol' brain-machinery, but we're by no means required to.)
SC: Well, isn't that convenient. *click*
Started out all right.... She wanted to know if a particular doctor was licensed in the state. Looked him up, yep, licensed for nearly 30 years. This is roughly how it went down:
SC: Ah, but is he licensed to do surgery?
Me: Well, in this state there's no separate license for surgeons. A physician's license is a license to practice medicine. (And really, how many states still have separate licenses for surgeon specialists?)
SC: I just don't believe that. You all need to change that. This man is killing people! *cue rant; key words = hospice, killing, inconsiderate, hospice transfers, talking down to patients, killing, etc.*
Me: I can send you a complaint form if you like, but we aren't able to create new licenses. That has to be determined by the legislature.
SC: So you're saying I'd have to contact a representative?
Me: That's right.
SC: So who's all your state Senator?
Me: (it's above & beyond, which I won't usually do, but I figure I can google it.) That depends on what district you're in.
SC: No, I want your state Senator in Washington. I want your Senator, and I want your Representatives in Washington.
Me: Well, ma'am, the legislators in Washington aren't going to be voting on state law. You'd need to look up state reps -
SC: I don't want to mess with local people! They won't get anything done. You tell me who it is in Washington.
Me: (forget above & beyond for this one!) I don't have that information available (and I don't feel like doing you a favor!) so you'll have to look it up. Like I said, the only people who make state laws are state representatives, so you'll have to find out what district you're in -
Then the truth comes out:
She's not a resident of the state, but she wants our federal legislatures to "trickle down" and force the state legislature to create a brand new medical license just for surgeons oh dear sweet honeycombs can you imagine the paperwork?
She's not a patient of the physician in question. She can't tell me what district the patient she knows of is in.
She refuses to listen to my repeated explanations of the differences in state and federal government process (don't they cover that in 5th grade civics?) and insists that I give her the names and phone numbers of the Senators and Representatives in DC, and my own full name -
Me: My first name is Ashaela. I don't give out my last name. (Almost true; I will sign it to correspondence, and will provide it for license verifications or to people who aren't antagonistic and don't sound like they're missing a few bolts off the ol' brain-machinery, but we're by no means required to.)
SC: Well, isn't that convenient. *click*
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