Owner: Dave, I own this villa and they put the wrong bulbs in my chandalier. I need these special decorative bulbs and they put in regular bulbs. I need someone here to put in the right bulbs
Me: ok I can have someone out there tomorrow
Owner: No, you can have someone out here today
Me: no sir, the storage closet is locked and maintainence has gone home. I dont have access to it.
Owner: well dont you have someoone you can call in an emergency?
Me: yes sir but light bulbs arent an emergency
Owner: well it is to me
Me: it will have to be tomorrow, sir
Owner: you know what Dave, you got 20 minutes to get these light bulbs changed or I am cancelleing my contract and let me tell you, I have talked to other owners and they say you give them the runaround too and they are getting just as tired of it as I am. Not only that but I got two lousy reservations this summer. That is unacceptable as highly rated as my villa is and NOW you cant even come here and change my stinkin light bulbs when you were the ones that screwed up and put the wrong ones in and now I have to suffer for it
Me: sir, I am sorry
Owner: forget it, take my villa off your program effective immediately
Me: ok so shall I cancel the work order for the light bulbs?
(he flipped out when I said that)
Owner: NO, YOU WILL GIVE ME THOSE GD LIGHT BULBS OR I WILL HAVE YOUR COMPANY IN COURT. I AM NOT YELLING AT YOU, DAVE (ummm yes you are) BUT DAMNIT THIS PISSES ME OFF. GET THOSE FUCKING LIGHT BULBS HERE FIRST THING TOMORROW, YOU GOT ME?
Me: sure thing
CLICK
Me: ok I can have someone out there tomorrow
Owner: No, you can have someone out here today
Me: no sir, the storage closet is locked and maintainence has gone home. I dont have access to it.
Owner: well dont you have someoone you can call in an emergency?
Me: yes sir but light bulbs arent an emergency
Owner: well it is to me
Me: it will have to be tomorrow, sir
Owner: you know what Dave, you got 20 minutes to get these light bulbs changed or I am cancelleing my contract and let me tell you, I have talked to other owners and they say you give them the runaround too and they are getting just as tired of it as I am. Not only that but I got two lousy reservations this summer. That is unacceptable as highly rated as my villa is and NOW you cant even come here and change my stinkin light bulbs when you were the ones that screwed up and put the wrong ones in and now I have to suffer for it
Me: sir, I am sorry
Owner: forget it, take my villa off your program effective immediately
Me: ok so shall I cancel the work order for the light bulbs?
(he flipped out when I said that)
Owner: NO, YOU WILL GIVE ME THOSE GD LIGHT BULBS OR I WILL HAVE YOUR COMPANY IN COURT. I AM NOT YELLING AT YOU, DAVE (ummm yes you are) BUT DAMNIT THIS PISSES ME OFF. GET THOSE FUCKING LIGHT BULBS HERE FIRST THING TOMORROW, YOU GOT ME?
Me: sure thing
CLICK
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