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Helter-Skelter
So at my workplace (gas station) one places an order on a touch screen, gets a little ticket printed out describing what they ordered and then goes and pays for it. People at the register stamp it, the customer walks back to the deli (all of 20/35 feet) and picks up their food. This is keep walk-offs from occurring, its store policy, no stamp on ticket = no food for you. This is how its been since I’ve worked there for the past 6 months, and as far as I know for longer, since the people who trained me were pretty adamant that this was policy. For myself, I use the “kill them with kindness” method when dealing with customers. I may not be stage material, but I can at least fake “happiness” around people.
So I have an elderly gentleman, about 60 who wants to place an order. He’s a regular who likes trying to make changes to what he wants. Pretty much this guy will routinely ask if he can order 3 wings and ask for them to be changed to chicken breasts instead. Its always a no, but he’s in so infrequently that I don’t remember him every time he tries it. So I’ll try to help buy showing him how to order what he wants. My kick ass co-worker/manager ended up “walking” him through the order on the screen instead this time. She reminds him to go and pay for it and we’ll have it ready for him when he comes back. He stands there watching me. Conversation went like this
SC= Ugh >-<
Me=Me
SC= Is my food ready?
Me= Yes sir, but you need to go pay for it first. We have to get the ticket back before I can give it to you.
SC walks up to the register, and starts talking to a friend for about 5 minutes. Comes back to find me sweeping the floor. I couldn’t see him because I was on my knees trying to sweep things from under the counter. SC then almost walks around the counter and sees me.
SC= Hey, you have my food ready
Me = Oh, sorry I didn’t see you. Here you go all boxed up.
SC= Your suppose to have it ready and up on the counter for me in under 2 minutes. Your not doing your job right and I want to be compensated for it. You should take a dollar off my order.
Me= *great a scam artist* Sir you foods been here ready for you. You have to pay first, you do not get it before you pay and I have to see the ticket. I’ve watched you and you’ve been chatting with your friend for longer than 2 minutes, even if I could I’m not giving you a discount.
SC Storms off to the register. He proceeds to tell everyone there that I have an attitude problem and must not like sweeping the floor. That I shouldn’t be working in a job that deals with the public if I’m going to act like I’m all Helter-Skelter. He causes 2 co-workers and a manager to have to stifle laughter. He then gets told I’m one of the friendliest people they have working so what did he do to make me “act” like that? Pretty much he got laughed out of the store.
So at my workplace (gas station) one places an order on a touch screen, gets a little ticket printed out describing what they ordered and then goes and pays for it. People at the register stamp it, the customer walks back to the deli (all of 20/35 feet) and picks up their food. This is keep walk-offs from occurring, its store policy, no stamp on ticket = no food for you. This is how its been since I’ve worked there for the past 6 months, and as far as I know for longer, since the people who trained me were pretty adamant that this was policy. For myself, I use the “kill them with kindness” method when dealing with customers. I may not be stage material, but I can at least fake “happiness” around people.
So I have an elderly gentleman, about 60 who wants to place an order. He’s a regular who likes trying to make changes to what he wants. Pretty much this guy will routinely ask if he can order 3 wings and ask for them to be changed to chicken breasts instead. Its always a no, but he’s in so infrequently that I don’t remember him every time he tries it. So I’ll try to help buy showing him how to order what he wants. My kick ass co-worker/manager ended up “walking” him through the order on the screen instead this time. She reminds him to go and pay for it and we’ll have it ready for him when he comes back. He stands there watching me. Conversation went like this
SC= Ugh >-<
Me=Me
SC= Is my food ready?
Me= Yes sir, but you need to go pay for it first. We have to get the ticket back before I can give it to you.
SC walks up to the register, and starts talking to a friend for about 5 minutes. Comes back to find me sweeping the floor. I couldn’t see him because I was on my knees trying to sweep things from under the counter. SC then almost walks around the counter and sees me.
SC= Hey, you have my food ready
Me = Oh, sorry I didn’t see you. Here you go all boxed up.
SC= Your suppose to have it ready and up on the counter for me in under 2 minutes. Your not doing your job right and I want to be compensated for it. You should take a dollar off my order.
Me= *great a scam artist* Sir you foods been here ready for you. You have to pay first, you do not get it before you pay and I have to see the ticket. I’ve watched you and you’ve been chatting with your friend for longer than 2 minutes, even if I could I’m not giving you a discount.
SC Storms off to the register. He proceeds to tell everyone there that I have an attitude problem and must not like sweeping the floor. That I shouldn’t be working in a job that deals with the public if I’m going to act like I’m all Helter-Skelter. He causes 2 co-workers and a manager to have to stifle laughter. He then gets told I’m one of the friendliest people they have working so what did he do to make me “act” like that? Pretty much he got laughed out of the store.
I write, my friend Red draws. Comments welcome. Leave them on their, or on my profile here. 
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