Side note: We don't take credit cards over the phone. In order to charge a card that's not physically here, we need to do a third-party CC authorization over fax.
SC calls up looking for a room for his brother. He says he's retired, but with his heavy southern accent it comes out more like "retard," which I think is more accurate. He goes on and on about how his brother is down on his luck, is coming in on a train tonight, and needs a room.
He wants to pay with a card over the phone. I explain to him the company policy.
SC: "Well, that's what they said when I called your 800 number, but I thought I'd just try to see if you'd do it differently."
Okay, so you knew the policy before you called, wasted my time as you droned on and on for five minutes about your brother before getting to your request, and then wanted to see if just maybe the company policy would magically change for you?
SC calls up looking for a room for his brother. He says he's retired, but with his heavy southern accent it comes out more like "retard," which I think is more accurate. He goes on and on about how his brother is down on his luck, is coming in on a train tonight, and needs a room.
He wants to pay with a card over the phone. I explain to him the company policy.
SC: "Well, that's what they said when I called your 800 number, but I thought I'd just try to see if you'd do it differently."
Okay, so you knew the policy before you called, wasted my time as you droned on and on for five minutes about your brother before getting to your request, and then wanted to see if just maybe the company policy would magically change for you?
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