As a refresher course for my hearing bretheren.
The correct answer to "This is (company) interpreter (#) assisting a deaf or hard of hearing person placing a phone call, are you familiar with how a relay call works" is one of two things.
1. Yes, I'm familiar, please connect the caller (or some variant there of)
2. No, please explain how that works.
These are NOT correct answers.
-we are on the Do Not Call List, do not call us.
-not interested
-*click*
-*mashing buttons*
-saying "fucking telemarketers" and hanging up.
I'm sorry, that is willful ignorance. I can understand people not knowing what a relay call is, I can understand people not understanding the system... but I can tell you what your reaction should be (because it was mine the first time I took one at the old call center).
"Oh, I've never heard of that before... I wondered how deaf people communicated with the hearing world... explain this to me"
Any other reaction is willful ignorance at best... nothing in my spiel indicates I am doing anything other than what I am doing, assisting someone who is deaf.
The correct answer to "This is (company) interpreter (#) assisting a deaf or hard of hearing person placing a phone call, are you familiar with how a relay call works" is one of two things.
1. Yes, I'm familiar, please connect the caller (or some variant there of)
2. No, please explain how that works.
These are NOT correct answers.
-we are on the Do Not Call List, do not call us.
-not interested
-*click*
-*mashing buttons*
-saying "fucking telemarketers" and hanging up.
I'm sorry, that is willful ignorance. I can understand people not knowing what a relay call is, I can understand people not understanding the system... but I can tell you what your reaction should be (because it was mine the first time I took one at the old call center).
"Oh, I've never heard of that before... I wondered how deaf people communicated with the hearing world... explain this to me"
Any other reaction is willful ignorance at best... nothing in my spiel indicates I am doing anything other than what I am doing, assisting someone who is deaf.
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