i work as an attendant for the self checkouts at my store, a large cronicly under staffed store.
now i'm going to start off by saying that if i ever find the people responsible for designing these machines, there deaths will be BRUTLE and as painful as possible
however the truely sad things is that the vast majority of the problems with the SCO's are not the fault of the machine.
Let the horror stories begin!
i had a lady come up on a busy saterday with her 3 bratty children, they fight over who gets to press the start button, then the youngest proceeds to Climb onto the weight scale, wich renders the machine inoperable, now instead of getting her child off the machine like a sane person she looks at me like this is all my fault.
now i have 4 machines to run and with there crappy design and abused weight scales it takes most of my attention just to keep them from locking due to weight problems or miss-scaned items, i do not have time to come over and personaly explain to you that your child can not use the SCO as a JUNGLE GYM.
so i tell her in a loud voice in order to be heared over all the noise a full store makes that her child needs to get off the machine (i was much more polite then that), to wich she responds by throwing her hands in the air and removeing her child from the abused machine.
now as can be expected haveing the full weight of a 5 year old child on it would confuse even the most finely tuned scale so when she scaned the next item the machine complained to me about the "weight imbalance" wich i swiftly over rode and continued helping other customers.
apperently my over ride did not happen fast enough because as soon as the red light came on the lady threw her hands inthe air and began to stare daggers at me.
now haveing solved her problem i was busy helping another customer, content in the assumption that she would continue her transaction, so you can imagine my suprise when i get a rather rude "excuse me!" from her.
i look at her, a questioning expression on my face wondering what she could possible need as the light above her checkout was green and the screen was waiting for the next item.
now instead of telling me her problem she simply gestured violently toward the SCO as if to demand i fix it.
now i want it clear that she has been standing there stareing at me helping customers waiting for me to fix a problem that was fixed practicly as she turned away from the screen and that if she'd even checked she would have been though and gone by now.
so i tell her in a calm voice "it's been fixed"
so she whips around and low and behold it is!
she stormed out not 3 min later draging her children with her!
she is by not means the Worst.
The most long held hatered i've had for SCO customers is when it comes to swipeing the card, you have no i dea how many people can get this wrong!
there is an animation on the screen of the SCO whenever you chose to pay with debit or credit, it shows where to swipe the card, how to swipe the card and even what side to swipe it on! got a chip card? no problem! it shows you how to do that to! have trouble with the animated directions? no problem! the damn machine TALKS YOU THROUGH IT!
but nooooooo god forbid anyone PAY ATTENTION!
"which way do i swipe it?"
"where do i swipe it, is it this one? (gestureing toward anywhere from the side of the screen, the signing pad or the bill accepter)"
" i don't see the debit machine!?" ( REALY? is not even half a foot to your left! you'd have to be wearing blinders not to see it!)
seriously people if you aren't willing to look then don't ask me.
and if i have to pry one more debit card out of the rather expensive bill accepter that has the word "bills" in inch high letter above it i'm going to lose it!
That's it for now, there will be more later.
It's christmas time after all
now i'm going to start off by saying that if i ever find the people responsible for designing these machines, there deaths will be BRUTLE and as painful as possible
however the truely sad things is that the vast majority of the problems with the SCO's are not the fault of the machine.
Let the horror stories begin!
i had a lady come up on a busy saterday with her 3 bratty children, they fight over who gets to press the start button, then the youngest proceeds to Climb onto the weight scale, wich renders the machine inoperable, now instead of getting her child off the machine like a sane person she looks at me like this is all my fault.
now i have 4 machines to run and with there crappy design and abused weight scales it takes most of my attention just to keep them from locking due to weight problems or miss-scaned items, i do not have time to come over and personaly explain to you that your child can not use the SCO as a JUNGLE GYM.
so i tell her in a loud voice in order to be heared over all the noise a full store makes that her child needs to get off the machine (i was much more polite then that), to wich she responds by throwing her hands in the air and removeing her child from the abused machine.
now as can be expected haveing the full weight of a 5 year old child on it would confuse even the most finely tuned scale so when she scaned the next item the machine complained to me about the "weight imbalance" wich i swiftly over rode and continued helping other customers.
apperently my over ride did not happen fast enough because as soon as the red light came on the lady threw her hands inthe air and began to stare daggers at me.
now haveing solved her problem i was busy helping another customer, content in the assumption that she would continue her transaction, so you can imagine my suprise when i get a rather rude "excuse me!" from her.
i look at her, a questioning expression on my face wondering what she could possible need as the light above her checkout was green and the screen was waiting for the next item.
now instead of telling me her problem she simply gestured violently toward the SCO as if to demand i fix it.
now i want it clear that she has been standing there stareing at me helping customers waiting for me to fix a problem that was fixed practicly as she turned away from the screen and that if she'd even checked she would have been though and gone by now.
so i tell her in a calm voice "it's been fixed"
so she whips around and low and behold it is!
she stormed out not 3 min later draging her children with her!
she is by not means the Worst.
The most long held hatered i've had for SCO customers is when it comes to swipeing the card, you have no i dea how many people can get this wrong!
there is an animation on the screen of the SCO whenever you chose to pay with debit or credit, it shows where to swipe the card, how to swipe the card and even what side to swipe it on! got a chip card? no problem! it shows you how to do that to! have trouble with the animated directions? no problem! the damn machine TALKS YOU THROUGH IT!
but nooooooo god forbid anyone PAY ATTENTION!
"which way do i swipe it?"
"where do i swipe it, is it this one? (gestureing toward anywhere from the side of the screen, the signing pad or the bill accepter)"
" i don't see the debit machine!?" ( REALY? is not even half a foot to your left! you'd have to be wearing blinders not to see it!)
seriously people if you aren't willing to look then don't ask me.
and if i have to pry one more debit card out of the rather expensive bill accepter that has the word "bills" in inch high letter above it i'm going to lose it!
That's it for now, there will be more later.
It's christmas time after all
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