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Two more idiots tonight. Wheeee.
First guy came in wanting to return DVDs. Two packs were unopened. That's fine. However, two were over half empty. Two 50 packs of DVDs, one $8 and one $18. The former had maybe 30 disks left, and the latter had no more than 20, if that. Both packs had disks that were not only used, but CUT in half on one side. His excuse was that they had "copyrighted materials" on them.
He wanted us to refund him in full for both, or "Just combine them and credit for a 50 pack." Uh, no. Manager met him halfway and let him return the less expensive one. His purchase was almost as painful. On being told that to qualify for a deal, he'd need to buy $50 in HP ink, he went back and got Canon. Then sulkily got the HP after we told him no.
Finally, he complained that we didn't take his tax off with his rewards card automagically, even though his only tax-exempt card was for for New York ONLY. He finally left, complaining that we should have honored his card anyway.
The second lasy was trying to return a laptop power cord and adapter. This was apparently her second return because of the same reason: It wasn't maintaining a connection, and "smelled funny." I looked at the cord while she tried to find a new one. The connector was not only melted, but the plug adapter was scorched black. It did smell: of burnt electronics and plastic.
We did not have a new one to exchange for her, so she stated, "Oh, well, then I'll take it home and suffer. I *need* access to my computer."
My only thought was, "Yes, you'll suffer when your house burns down!"
We advised her not to use it, and why, and gave her several resources to replace it if we don't get one on the truck tomorrow. We're all hoping she doesn't start a fire, but at least by warning her, we've covered our asses.
People are STOOO-PID.
First guy came in wanting to return DVDs. Two packs were unopened. That's fine. However, two were over half empty. Two 50 packs of DVDs, one $8 and one $18. The former had maybe 30 disks left, and the latter had no more than 20, if that. Both packs had disks that were not only used, but CUT in half on one side. His excuse was that they had "copyrighted materials" on them.
He wanted us to refund him in full for both, or "Just combine them and credit for a 50 pack." Uh, no. Manager met him halfway and let him return the less expensive one. His purchase was almost as painful. On being told that to qualify for a deal, he'd need to buy $50 in HP ink, he went back and got Canon. Then sulkily got the HP after we told him no.
Finally, he complained that we didn't take his tax off with his rewards card automagically, even though his only tax-exempt card was for for New York ONLY. He finally left, complaining that we should have honored his card anyway.
The second lasy was trying to return a laptop power cord and adapter. This was apparently her second return because of the same reason: It wasn't maintaining a connection, and "smelled funny." I looked at the cord while she tried to find a new one. The connector was not only melted, but the plug adapter was scorched black. It did smell: of burnt electronics and plastic.
We did not have a new one to exchange for her, so she stated, "Oh, well, then I'll take it home and suffer. I *need* access to my computer."
My only thought was, "Yes, you'll suffer when your house burns down!"
We advised her not to use it, and why, and gave her several resources to replace it if we don't get one on the truck tomorrow. We're all hoping she doesn't start a fire, but at least by warning her, we've covered our asses.
People are STOOO-PID.
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