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At the point where she had interrupted for the third or fourth time, I would have just remained silent until she asked what the hell was going on I hate being interrupted to the point where if a person does it consistently, I just won't speak until they shut up.
This is the same tactic that I use, but I totally lost it yesterday and raised my voice so much with a customer, that my supervisor peeked over the wall at me...I even asked the customer point blank once, "Are you done?". I'm known as one of the more patient reps and she knew it was bad if I was starting to go over the edge. Seeing her reminded me to keep my cool (just barely), and 45 minutes later I was finally rid of that moron (only after promising that a supervisor would call him back). My supervisor got a taste of him and knew exactly what I was going through...
I feel for you FriendofJimmyK. Been there, suffered that. <sigh>
That's something about working the night shift downtown:
More than half the 'customers' I deal with, even on a good night, are some combination of: Drunk, Stoned, Mentally Ill, Just Plain Freakish, or All of the Above. Its not uncommon for me to go an entire friday or saturday shift without dealing with a single sober person.
The upside is I don't even have to pretend to be polite. I generally remain professional and courteous, but every so often, I rip in to someone who deserves it.
For example:
Tonight, about an hour before my shift starts, a room gets evicted for being too loud and smoking in the room (all rooms at this location are non-smoking.) Guests refuse to cooperate, and police are called in to assist with the eviction.
Police happen to notice the very large amount of marijuana in plain view, being portioned out into smaller baggies. Simple noise complaint turns into drug trafficking charges.
One of them makes bail (query: how the hell do you get let OUT of jail at 2am on a friday night?) and comes back to the hotel a few hours later. He tries to slip in unnoticed, but I spot him and follow him. I catch him by the room, he complains his keycard isn't working.
Yeah, remember when we evicted you? And the cops took you out of here in handcuffs? That means you can't come back.
Then he demanded I refund his room deposit!
I laughed in his face, and started calling the police, and chased him off the property while telling them I want to file trespassing charges.
Aliterate : A person who is capable of reading but unwilling to do so.
"A man who does not read has no advantage over a man who cannot" - Mark Twain
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